Shuandie Acosta
Sahuarita
Summary
Detail-oriented and compassionate Front Desk Receptionist with hands-on experience in a fast-paced medical office setting at Optimal Medical. Skilled in patient check-in/check-out, appointment scheduling, insurance verification, and managing electronic health records (EHR) while maintaining strict HIPAA compliance. Motivated and goal-oriented college student with a 3.0 GPA and a strong background in early childhood education, bringing a nurturing, patient-focused approach to care. Currently pursuing certification as a Phlebotomy Technician with a strong desire to expand hands-on healthcare experience. Known for being dependable, organized, and committed to delivering excellent patient service in high-volume environments.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Optimal Medical
Safford
07.2025 - Current
- Deliver exceptional front-line patient service by managing check-in/check-out processes and ensuring a positive patient experience
- Coordinate high-volume appointment scheduling while optimizing provider calendars and minimizing gaps
- Handle multi-line phone systems, addressing patient inquiries and directing calls efficiently
- Verify insurance coverage, eligibility, and patient demographics within EHR systems
- Process co-pays and outstanding balances while maintaining accurate financial documentation
- Maintain strict HIPAA compliance and protect patient confidentiality in all interactions
- Facilitate communication between patients and healthcare providers, ensuring timely message delivery and follow-up
- Maintain accurate and up-to-date electronic health records with strong attention to detail
- Support daily clinic operations by managing patient flow and assisting with administrative tasks
- Create a welcoming and organized front office environment to enhance patient satisfaction
Child Care Provider / Head Start Teacher
Mt. Graham High School Child Care Facility
Safford
2024 - 2025
- Formulate and implement detailed marketing strategies and initiatives that support the company's mission and objectives. Guide, inspire, and oversee a dynamic marketing team, promoting a collaborative and performance-oriented culture. Ensure uniformity of the brand across all marketing platforms and materials.
Substitute Child Care Provider
Mt. Graham High School Child Care Facility
Safford
2024 - 2024
- Assisted with classroom management, meal distribution, and daily routines as needed Supported lead teachers in supervising activities and maintaining a safe environment Adapted quickly to different age groups and classroom needs Ensured a positive and engaging experience for children in the absence of regular staff
Education
High School Diploma -
Mt. Graham High School
High School Diploma, 300 Discovery Boulevard, Saff05-2023
Some College (No Degree) - BSN
Eastern Arizona College
615 N Stadium Ave. Thatcher, Arizona 85552Skills
- Patient Check-In & Check-Out
- Appointment Scheduling & Calendar Management
- Multi-Line Phone Systems
- Insurance Verification & Eligibility Checks
- Electronic Health Records (EHR) Management
- HIPAA Compliance & Patient Confidentiality
- Payment Processing & Cash Handling
- Front Desk Operations & Administrative Support
- Patient Communication & Customer Service
- Time Management & Multitasking in Fast-Paced Environments
- Maintaining a Clean & Organized Reception Area
- Coordination Between Patients, Providers, and Staff
- Strong Communication & Interpersonal Skills
- Maintaining a Safe, Clean, and Organized Environment
- Health & Safety Protocol Awareness (including sanitation and hygiene practices)
- Ability to Create a Calm and Welcoming Atmosphere
- Experience Supporting Structured Schedules & Daily Routines
- Attention to Detail & Documentation Accuracy
- Dependable, Compassionate, and Patient-Focused Approach
Timeline
Front Desk Receptionist
Optimal Medical
07.2025 - Current
Child Care Provider / Head Start Teacher
Mt. Graham High School Child Care Facility
2024 - 2025
Substitute Child Care Provider
Mt. Graham High School Child Care Facility
2024 - 2024
High School Diploma -
Mt. Graham High School
Some College (No Degree) - BSN
Eastern Arizona College