Shuna Baker
Chandler
Summary
Self-motivated and Experienced professional with a strong background in Customer Service and Social Services. Ability to clearly communicate information and ideas to individuals or groups. Effectively handles multiple demands and priorities, and takes action to resolve issues and overcome obstacles. Accustomed to working in a fast-paced environment serving a diverse clientele.
Overview
11
11
years of professional experience
Work History
Consumer Advocacy Project Manager.
Consumer Advocacy Project
10.2015 - 12.2024
- Assist customers in a group home with ADLS medical house and manage staff
- Manage day program for individuals with disabilities
- Held monthly ISP meetings with DDD,guardians and clients.
Customer Service Representative
Macy’s Customer Service Call Center
02.2016 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Caregiver
Care2Care LLC
10.2013 - 07.2015
- Provided patients and families with emotional support
- Checked patients pulse, temperature, and respiration
- Maintained records of patient care, condition, progress, or problems
- Performed a variety of duties as requested by client, such as obtaining household supplies or running errands
Education
Diploma/Certificate - Direct Care Worker certification
Prilio
Mesa, AZ01.2014
Skills
- Customer service
- Time management
- Attention to details
- Active listening
- Patient safety
- Verbal and written communication
- HIPAA guidelines
- Schedule management
Timeline
Customer Service Representative
Macy’s Customer Service Call Center
02.2016 - 08.2020
Consumer Advocacy Project Manager.
Consumer Advocacy Project
10.2015 - 12.2024
Caregiver
Care2Care LLC
10.2013 - 07.2015
Diploma/Certificate - Direct Care Worker certification
Prilio
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