Si-Donna Hutchinson
Phoenix
Summary
Analytical professional with expertise in data analysis and conflict resolution. Proven ability to enhance team dynamics through effective communication and problem-solving skills. Contributed to informed decision-making in care activities, driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Activity Assistant
Keystone Rehab and Health Center
Kissimmee
09.2023 - 11.2025
- Assisted with planning and facilitating daily activities and recreational events.
- Encouraged resident participation to enhance social, cognitive, and physical well-being.
- Documented attendance and resident engagement in activities.
- Collaborated with nursing and therapy staff to tailor activities to individual needs.
Foundations of Data Analytics Student
The University of Phoenix
Phoenix
08.2025 - 09.2025
- Attended lectures and participated in discussions with faculty and peers.
- Completed assignments and projects to enhance understanding of course material.
- Collaborated with classmates on group projects to achieve academic goals.
- Researched topics using library resources and online databases for assignments.
- Utilized digital tools for presentations and coursework submissions effectively.
- Developed time management skills by balancing coursework and extracurricular activities.
- Communicated with instructors to clarify concepts and seek academic advice.
- Attended workshops and seminars to enhance learning beyond the classroom.
- Utilized academic resources such as tutoring and office hours to improve performance.
Teamwork, Collaboration, and Conflict ResolStudent
The University of Phoenix
Phoenix
08.2024 - 09.2024
- Analyzed conflicts using data from various sources to identify trends.
- Supported team in developing strategies for conflict resolution initiatives.
- Communicated effectively between departments and divisions regarding conflict management matters.
- Provided advice on how to address issues related to perceived or actual conflicts of interest.
- Participated in training sessions to learn conflict analysis techniques and tools.
- Conducted research on legal regulations impacting conflict management practices.
- Collaborated with colleagues to gather insights on conflict patterns.
Receptionist
Keystone Rehab and Health Center
Kissimmee
08.2021 - 08.2023
- I greeted visitors, answered multi-line phones, and directed calls appropriately.
- Determined the purpose of the visit, and redirected or escorted them to the appropriate department.
- Scheduled appointments, managed resident check-ins, and provided administrative support.
- Maintained front-desk organization, handled patient records, and filed.
- Provided professional and friendly service to residents, families, and staff.
- Greeted patients and visitors warmly upon arrival at the health center.
- Assisted healthcare staff by preparing patient documentation and forms.
- Processed incoming mail and distributed it to appropriate departments promptly.
- Provided information about services and answered general inquiries from patients.
- Ensured a clean and welcoming reception area for all visitors and patients.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Customer service, Internship
Excel
Orlando
07.2020 - 07.2021
- Assist in answering customers' inquiries via phone and email.
- Documented customer interactions in the database for future reference.
- Participated in training sessions to enhance customer service skills.
- Collaborated with team members to meet daily goals and improve customer satisfaction.
- Conducted research to support strategic planning and decision-making processes.
- Supported data entry and maintained accurate records in databases.
- Maintained accurate records of all activities performed throughout internship period.
Education
Associate of Arts - Information Technology
University of Phoenix
Phoenix, AZ01-2026
High School Diploma -
Keystone National High School
Miami, FL09-2019
Skills
- Patient care and support
- Data analysis and recovery
- Customer service and relations
- Team collaboration and development
- Time management and organization
- Administrative support and efficiency
- Mitigation strategies
- Disaster recovery planning
- Reception and phone etiquette
- Medical terminology expertise
- HIPAA compliance knowledge
- Electronic health records management
- Effective communication skills
- Problem solving and conflict resolution
- Adaptability and flexibility
- Active listening techniques
- Data entry proficiency
- Basic mathematics skills
- Computer literacy and skills
- Verbal and written communication proficiency
- Fast learning ability
- Active learning strategies
- Networking capabilities
- Research and analysis skills
- Visual communication techniques
- Reading comprehension abilities
- Complex problem-solving expertise
- Quantitative reasoning skills
- Innovation capabilities
Accomplishments
- Basic Mathematical
- Introductory Spreadsheets
- Quantitative Reasoning
Timeline
Foundations of Data Analytics Student
The University of Phoenix
08.2025 - 09.2025
Teamwork, Collaboration, and Conflict ResolStudent
The University of Phoenix
08.2024 - 09.2024
Activity Assistant
Keystone Rehab and Health Center
09.2023 - 11.2025
Receptionist
Keystone Rehab and Health Center
08.2021 - 08.2023
Customer service, Internship
Excel
07.2020 - 07.2021
Associate of Arts - Information Technology
University of Phoenix
High School Diploma -
Keystone National High School
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