SIBONEY MARTINEZ
Phoenix
Summary
Results-driven Customer Service and Account Support Specialist with 8 years of experience in troubleshooting, account management, and vendor coordination. Skilled in resolving complex issues, maintaining compliance, and streamlining processes using Excel and Microsoft Office. Committed to delivering efficient, high-quality client support.
Overview
7
7
years of professional experience
Work History
Billing Analyst
Telgian Holdings, Inc.
Phoenix
07.2025 - Current
- Managed billing processes for telecommunications services at a leading fire protection company.
- Reviewed invoices for accuracy and compliance with company regulations.
- Maintained detailed records of billing transactions and customer communications.
Fire Safety Dispatcher
Telgian Holdings, Inc.
Phoenix
05.2025 - 07.2025
- Contact vendors to schedule repairs for fire safety systems including sprinklers, alarms, hydrants, and suppression equipment.
- Create and maintain daily Excel spreadsheets tracking all active work orders.
- Send documentation and required paperwork to vendors to ensure timely completion.
- Enter and verify vendor rates for accurate billing and payment.
Client Success Account Manager
Alleviate Financial Solutions
Avondale
09.2023 - 04.2025
- Conducted system analysis and troubleshooting to resolve client issues.
- Utilized persuasive communication to secure payment commitments..
- Conducted investigations to determine appropriate collection strategies.
Tier 3 Escalated Support Specialist
DoorDash
Tempe
06.2021 - 06.2024
- Troubleshot app/website issues and unauthorized charge disputes.
- Managed manual driver assignments for accurate deliveries.
- Supported internal employees with software and hardware issues.
Collections Representative One
Regional Acceptance Corporation
Tempe
07.2020 - 07.2021
- Collected payments on past-due accounts.
- Performed skip tracing to locate and verify contact information.
- Set up repayment arrangements and assisted with voluntary surrenders.
Customer Service Representative
Convey Health Solutions
Yuma
05.2019 - 08.2020
- Guided patients through insurance and product inquiries to ensure clarity and understanding.
- Facilitated processing of medication requests and replacement cards, ensuring timely access to necessary treatments.
- Recorded patient information and conducted follow-ups to enhance patient engagement and support.
Education
High School Diploma -
Yuma High School
Yuma, AZSkills
- Customer service and client support
- Technical troubleshooting
- Account management
- Debt collection and skip tracing
- Vendor coordination
- Excel and Microsoft Office Suite
- Call documentation and case management
- Compliance and confidentiality
- Self-motivated and highly organized
- 40 WPM typing
Timeline
Billing Analyst
Telgian Holdings, Inc.
07.2025 - Current
Fire Safety Dispatcher
Telgian Holdings, Inc.
05.2025 - 07.2025
Client Success Account Manager
Alleviate Financial Solutions
09.2023 - 04.2025
Tier 3 Escalated Support Specialist
DoorDash
06.2021 - 06.2024
Collections Representative One
Regional Acceptance Corporation
07.2020 - 07.2021
Customer Service Representative
Convey Health Solutions
05.2019 - 08.2020
High School Diploma -
Yuma High School