Sidney Blanco
Gilbert
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Crosswinds Restaurant. Proven ability to enhance guest experiences through effective communication and menu memorization. Adept at cash handling and point-of-sale operations, consistently achieving high customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Server
Crosswinds Restaurant
03.2018 - 03.2025
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed customer orders accurately using point-of-sale systems for efficient billing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Budtender
Untamed Herbs
04.2020 - 03.2022
- Educated customers on product selection and usage to enhance their experience.
- Assisted in maintaining inventory levels through regular stock assessments.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Collaborated with team members to create a welcoming environment for clients.
- Stayed updated on industry trends to provide informed recommendations to customers.
- Trained new staff on company policies, product knowledge, and customer service techniques.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Restaurant Hostess
Cedar Ridge Restaurant
09.2016 - 07.2017
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed customer orders accurately using point-of-sale systems for efficient billing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Jack in the Box
04.2017 - 03.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered product inquiries.
- Handled cash, credit, and debit transactions accurately while balancing cash drawers.
Education
High School Diploma -
Grad Solutions Online High School
Mesa, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Inventory management
- Task prioritization
Timeline
Budtender
Untamed Herbs
04.2020 - 03.2022
Server
Crosswinds Restaurant
03.2018 - 03.2025
Cashier
Jack in the Box
04.2017 - 03.2018
Restaurant Hostess
Cedar Ridge Restaurant
09.2016 - 07.2017
High School Diploma -
Grad Solutions Online High School