Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sidney Matlock

Wittmann

Summary

Dynamic customer service professional with a proven track record at New Visions Behavioral Health, excelling in problem-solving and communication. Skilled in Microsoft Office and adept at managing multi-line phone systems, I consistently exceed KPIs while fostering strong client relationships and ensuring exceptional service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

New visions behavioral health
Las Vegas
01.2023 - 11.2024
  • As a Customer service representative I interact with customers to handle complaints, process insurance, payments, schedule appointments and answer questions.
  • Communicate with all staff to ensure the success of daily flow.
  • In this role I have strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
  • I meet all KPI's that are set forth. While understanding the importance of KPI tools that align individual efforts with organizational goals, providing clarity and measurable benchmarks for success. By creating, implementing, and continuously evaluating KPIs for myself as an employee, firms foster a culture of continuous improvement and accountability. I enjoy exceeding the goals.
  • Effective time management as a customer service agent has given me the right balance between handling interactions and taking breaks, so that I can perform at my best ability and deliver the highest quality of service as they address customer issues.
  • Computer skills consist of, MS Office. Word, Excel, Outlook, Powerpoint, Access. Google Drive. Docs, Drive, Forms, Gmail, Sheets. Spreadsheets. Excel, Google Drive, Open Office, pivot tables, vertical lookups, macros. Email. Outlook, Gmail, mail merge, filters, folders. Presentations and Operating systems.
  • Demonstrating patience, empathy, and compassion while I strive to achieve the company's goals as well as my personal achievements.
  • Answering customers' inquiries via Chat, Email, and Social Media, providing the right information. Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues.

Security Guard/Driver

New visions behavioral health
Las Vegas
04.2018 - 08.2024
  • Highly skilled and certified Security Guard with expertise in conducting thorough patrol duties, safety inspections, and ensuring exceptional client satisfaction. Possesses a deep understanding of security.
  • Patrolled assigned areas to ensure the safety and security of premises.
  • Maintained accurate logs of all incidents, accidents, and daily activities.
  • Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies.
  • Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary.
  • Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times.
  • Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed.
  • Escorted employees or visitors when requested for their safety or protection purposes.
  • Practice safe driving habits.
  • Follow all state and national safety regulations and standards.
  • Accurately follow routes, maps, and directions.
  • Open vehicle doors and assist passengers.
  • Keep exterior of vehicle clean and presentable.

Box Truck Driver

Matlock enterprises llc
Las Vegas
03.2020 - 03.2024
  • Operated box truck to transport goods and materials to designated locations.
  • Ensured timely delivery of products by following assigned routes and schedules.
  • Maintained accurate records of deliveries, including receipts, invoices, and mileage logs.
  • Performed pre-trip inspections to ensure the safe operation of the vehicle.
  • Adhered to all traffic laws and regulations while driving the box truck.
  • Loaded and unloaded cargo using appropriate equipment and techniques.
  • Secured loads properly to prevent damage during transportation.
  • Collaborated with warehouse staff to organize loading/unloading processes efficiently.
  • Communicated effectively with dispatchers regarding delivery updates or changes in schedule.
  • Provided excellent customer service by delivering goods in a professional manner.
  • Resolved any delivery issues or discrepancies promptly and professionally.
  • Maintained cleanliness and organization of the box truck interior at all times.
  • Demonstrated strong attention to detail when inspecting cargo before transportation.
  • Maintained a clean driving record throughout employment tenure.
  • Utilized GPS systems or maps for efficient navigation between destinations.
  • Performed routine maintenance checks on the vehicle, such as checking oil levels, tire pressure, etc.
  • Reported any mechanical problems or accidents immediately to supervisors or fleet managers.

Education

High school diploma -

Rancho Buena Vista High School
Oceanside, CA
05.2000

Skills

  • Security guard
  • Multi-line phone systems
  • Organizational skills
  • Van driver
  • Freight Experience
  • Load & Unload
  • Computer skills
  • Heavy lifting
  • Microsoft Word
  • Time management
  • Pallet Jack
  • Logistics
  • Customer service
  • Warehouse experience
  • Freight
  • Basic math
  • Communication skills
  • Delivery Driver Experience
  • Box truck
  • Surveillance
  • Transportation Management
  • Microsoft Excel
  • Live Chat
  • Computer Literacy
  • Mechanical knowledge
  • Truck driving
  • Flatbed
  • Microsoft Office
  • Google Docs
  • Technical Support
  • Driving
  • Commercial driving
  • Shuttle driving
  • Phone etiquette

Certification

Non-CDL Class C, 01/01/22, 01/01/30

Timeline

Customer Service Representative

New visions behavioral health
01.2023 - 11.2024

Box Truck Driver

Matlock enterprises llc
03.2020 - 03.2024

Security Guard/Driver

New visions behavioral health
04.2018 - 08.2024

High school diploma -

Rancho Buena Vista High School

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Sidney Matlock