Sieadah Davis
Tempe
Summary
I am excited to apply for the medical/administrative assistant position. With my background as a medical assistant and patient support specialist, I have gained valuable experience in direct, indirect patient care, and clinical administrative skills for this role. I am the perfect candidate because I offer a unique combination of administrative efficiency that keeps the schedule flowing and clinical competence that keeps patient care safe and effective. I am the reliable pivot point that makes the entire practice run smoothly. My attached resume shows the highlights from my years of professional experience. Thank you for considering my application. I look forward to the opportunity to discuss how my experience can contribute to the success of your organization.
Overview
11
11
years of professional experience
Work History
Patient Support Specialist
Teksystems
04.2025 - Current
- Inbound healthcare contact center representative. Managing phone and message inquiries from patients and those involved in their care as the navigate a complex healthcare system including insurance, billing inquiries, appointment management, medical records, prior authorizations, and referrals. Contribute to learn development through rounding, attending team huddles, participating in team problem solving, and support in-office providers with ad hoc tasks.
Target Investment Justice Medical Assistant
Terros Health
01.2024 - 03.2025
- Provided comprehensive support in patient care within a dynamic healthcare setting for patients who exited from the department of corrections. Executed vital sign assessments and facilitated effective phone triage for patient inquiries. Collaborated with multidisciplinary teams to enhance patient education and care coordination.
Healthcare At-Home Outreach Agent
Arise (Independent Contractor)
03.2023 - 01.2024
- Conducted outreach to patients to provide education on healthcare services and resources. Facilitated effective communication between patients and healthcare providers to enhance care coordination. Managed patient inquiries and concerns, ensuring timely resolution and support for diverse healthcare needs.
Patient Experience Specialist/Float Medical Assistant
Sono Bello Body Contouring
08.2022 - 03.2023
- Facilitated patient interactions, ensuring clear communication and a positive experience within the healthcare setting. Assisted in accounts receivable processes, contributing to efficient billing and payment resolutions.
Back Office Medical Assistant/Preceptor
Nebraska Medicine-Neurology
07.2020 - 08.2022
- Provided comprehensive back-office support in neurology, ensuring efficient patient flow and optimal care delivery. Educated patients on treatment protocols and health management, enhancing their understanding and engagement in care. Trained and mentored new medical assistants, promoting best practices in patient care and administrative processes.
Mental Health Medical Assistant/Preceptor
Heartland Family Service
01.2016 - 07.2020
- Behavior Health Trauma Informed Care: Provided direct support to patients in a mental health setting, ensuring adherence to treatment plans and promoting overall well-being. Trained and mentored new staff members, enhancing team effectiveness and contributing to a collaborative work environment. Conducted vital sign assessments and assisted with patient education, improving patient understanding of their mental health needs.
Front/Back Medical Assistant
Medical Oncology and Hematology
12.2014 - 01.2016
- Provided comprehensive patient care, including administering injections and performing vital sign assessments. Conducted phone triage to effectively manage patient inquiries and coordinate care. Assisted in the preparation and execution of procedures, ensuring a smooth workflow in a busy medical environment.
Education
High School Diploma -
Omaha North
OmahaAAS - Medical Assisting
Vatterott College
Omaha04.2012
Skills
- Patient Education
- First Aide/CPR Certified
- Vital Signs
- Patient Care
- POCT
- Phlebotomy
- Injections
- Phone Triage
- EKG
- Venipuncture
- Billing/Co-payments
- Slack
- Google Suite
- Zoom
- Microsoft Teams
- 1life EMR
- Epic
- Practice Fusion
- Phone Skills
- HIPAA
- Patient Scheduling
- Charts/Filing
- Microsoft Office
- Faxing
- NextGen
- EclinicalWorks
- ICD10/CPT Coding
- Scanning
- Dispute handling
- Patient confidentiality
- Escalation management
- Patient satisfaction
- Medical terminology
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Safety protocols
- Task prioritization
- Medical recordkeeping
Timeline
Patient Support Specialist
Teksystems
04.2025 - Current
Target Investment Justice Medical Assistant
Terros Health
01.2024 - 03.2025
Healthcare At-Home Outreach Agent
Arise (Independent Contractor)
03.2023 - 01.2024
Patient Experience Specialist/Float Medical Assistant
Sono Bello Body Contouring
08.2022 - 03.2023
Back Office Medical Assistant/Preceptor
Nebraska Medicine-Neurology
07.2020 - 08.2022
Mental Health Medical Assistant/Preceptor
Heartland Family Service
01.2016 - 07.2020
Front/Back Medical Assistant
Medical Oncology and Hematology
12.2014 - 01.2016
AAS - Medical Assisting
Vatterott College
High School Diploma -
Omaha North