Sienna Urtuzuastegui
Chandler
Summary
Experienced in coordinating patient scheduling and managing records, ensuring compliance with regulations while enhancing service delivery. Developed strong customer service skills through direct communication with patients and medical staff, facilitating efficient information exchange. Demonstrated attention to detail and organization in managing daily schedules and activities for children, promoting a structured environment. Proficient in problem-solving and adapting to new situations and contributing to overall operational efficiency.
I wish to always be able to be myself in any environment and to be the best version of myself for my friends, coworkers, peers and family
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Medical Front Office Coordinator
Prestige Medical Care
Chandler
01.2020 - Current
- Coordinated patient scheduling, answering phones, ensuring optimal appointment flow and minimizing wait times for improved patient satisfaction.
- Managed patient records in compliance with HIPAA regulations, enhancing data integrity and confidentiality across the practice.
- Referral coordination; facilitated communication between medical staff, doctors, and patients to streamline information exchange and improve overall service delivery.
- Meetings with reps for future medical product use
Family Nanny
Templeton Walker
Chandler
06.2022 - 07.2023
- Provided attentive care for children ages 0-13
- Developed and implemented engaging educational activities, promoting cognitive development and creativity in children.
- Coordinated daily schedules, school and extracurricular drop offs and pick ups, adherence to a structured schedule
Barista
Wicked AZ Coffee
Flagstaff
01.2015 - 12.2016
- Prepared and served beverages, ensuring consistency and adherence to established recipes and standards.
- Maintained cleanliness and organization of the work area, contributing to a safe and efficient environment.
- Learned about the importance of espresso machinery care and upkeep
- Assisted in inventory management by restocking supplies and tracking usage
- Worked solo opening and closing shifts
Education
Primavera Online High School
San Tan Valley, AZSkills
- Customer service and problem solving is something I take pride in
- I firmly believe all walks of life should be valued and treated with respect in and out of the workplace
- I learn quickly and ask questions I feel it is important to prioritize communication when problem solving
- I enjoy trying and learning new things; food and beverage preparation Included
- Day to day task and inventory management
- Attention to individual detail and organization
Affiliations
- I draw, paint, bake bread and desserts in my free time.
- I’m a huge advocate for mental health and wellness.
- One day I would love to be able to foster senior and special needs cats. My pride and joys are my 3 kitties
Timeline
Family Nanny
Templeton Walker
06.2022 - 07.2023
Medical Front Office Coordinator
Prestige Medical Care
01.2020 - Current
Barista
Wicked AZ Coffee
01.2015 - 12.2016
Primavera Online High School