Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Avila

Waddell

Summary

Dynamic and detail-oriented professional with a proven track record at CVS/Aetna, excelling in employee support and benefits administration. Adept in Microsoft Office and renowned for exceptional customer service, I effectively resolve complex issues while enhancing employee wellness programs. Committed to delivering impactful solutions and fostering positive experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Employee Assistance Program Support Associate

CVS/Aetna
07.2023 - Current
  • Assisting employees with counseling services, stress management, financial concerns, and wellness programs.
  • Responding to employee questions about available benefits and support services.
  • Proficiency in navigating databases and utilizing case management systems.

Authorization Specialist

CVS Coram
06.2019 - 06.2023
  • Assisted patients with authorizing their medications, nursing care, and medical supplies.
  • Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
  • Created spreadsheets utilizing Microsoft Excel for tracking authorization status updates from payers.
  • Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.

Team Member

SuperflyX - The Friends Experience
02.2022 - 05.2022
  • Provided an excellent customer experience, and a superior themed experience.
  • Assisted with daily operations, including ticketing, retail, photography, and crowd control.
  • Maintained health, safety, and cleanliness standards while ensuring all on-site policies and protocols are being adhered to by guests.

Collections Specialist

Discover Financial Services
03.2020 - 10.2020
  • Reviewed delinquent accounts, and contacted customers via phone to negotiate repayment terms and payment arrangements.
  • Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
  • Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.

Customer Service Representative

Maximus
08.2016 - 06.2019
  • Answered questions about health insurance plans, premiums, subsidies, and enrollment periods.
  • Reviewed health coverage, discussed tax implications, and explained qualifications.

Education

Bachelor of Science - Management

University of Phoenix
09.2021

Associate’s in Arts Degree - Social Work

Estrella Mountain Community College
02.2019

Skills

  • Microsoft Office proficiency
  • Organizational skills
  • Customer service excellence
  • Attention to detail
  • CPT and ICD-10 coding
  • Problem-solving abilities
  • Prioritization techniques
  • Multi-tasking efficiency
  • Benefits administration
  • Communication skills

Certification

University of Phoenix, Human Resources in Management (HRM), 11/01/22

Timeline

Employee Assistance Program Support Associate

CVS/Aetna
07.2023 - Current

Team Member

SuperflyX - The Friends Experience
02.2022 - 05.2022

Collections Specialist

Discover Financial Services
03.2020 - 10.2020

Authorization Specialist

CVS Coram
06.2019 - 06.2023

Customer Service Representative

Maximus
08.2016 - 06.2019

Bachelor of Science - Management

University of Phoenix

Associate’s in Arts Degree - Social Work

Estrella Mountain Community College

Similar Profiles

CREATE PROFILE
Sierra Avila