Sierra Brown

• Made out bound calls to resolve account balances.
• Take inbound calls to assist with account information updates.
• collect new and or existing insurance information for rebills.
• Assist with new hire training
• Assist with Customer service and billing
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

• Notate inatake orders with liter flow and primary insurance that drop through ACIS system.
• Take inbound calls from Respiratory therapists and delivery techncians in regards to patients oxygen. Plot driver and dispatch oxygen orders based on time windows
• Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
• Contributed to overall team performance improvement through constructive feedback sharing during debriefings after major incidents.

• Supported fellow dispatchers during peak hours, ensuring consistent high-quality service despite increased call volume.

Assist customers, resolving their technical issues with their ring video doorbell. Confirm issues and resolve them in a timely manner. Verifying customer account information, process ring video recording payments online. Provide white glove service on all inbound and outbound calls.

• Take inbound calls from new and existing customers who are seeking pest control. Take payments over the phone on good, bad and delinquent accounts. Make outbound calls for collection of past due payments. Verify customer accounts to schedule pest control appointments.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Provide customers with premier customer service. Help customers troubleshoot electronic devices (Cellphones, Network extenders, Jetpacks/mobile hotspot) accurately. Utilize probing skills to
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.