SILAS NAP
Scottsdale
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
5
5
years of professional experience
Work History
Service Manager
Good Neighbor Pool Service
05.2022 - Current
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment
- Demonstrated courtesy, respect and professionalism to promote company values and customer care
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized
- Maintained clean, safe and appropriately stocked company vehicle
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
GOLF COURSE ATTENDANT
Talking Stick Golf Club
07.2020 - 03.2022
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games
- Checked driving range and grounds daily to identify and manage maintenance needs
- Greeted golf course guests and shared information on course conditions, rules and gameplay
- Observed guests for proper use of equipment and respectful behavior on property
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Kept golf course equipment stored properly and reported maintenance needs
Education
Electrical Applications
RSI
Phoenix, AZ04.2024
Cicero Preparatory Academy
Scottsdale, AZ05.2022
Skills
- Guest Experiences
- Positive Interactions
- Basic Tools
- Team leadership
- Customer service
- Service scheduling
- Technical troubleshooting
Timeline
Service Manager
Good Neighbor Pool Service
05.2022 - Current
GOLF COURSE ATTENDANT
Talking Stick Golf Club
07.2020 - 03.2022
Cicero Preparatory Academy
Electrical Applications
RSI
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