Silvia Ramirez Villela
Phoenix,Phoenix
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
Work History
Caregiver
Self Employed
Scottsdale, AZ
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded status and duties completed in logbooks
- Scheduled daily and weekly care hours for client caseload.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with meal preparation for patient
- Used hoyer lift to sit patient in wheelchair
- Assist patient with ADL's including showers
Patient Care Technician
Abrazo Scottsdale Campus
Phoenix, AZ
- Collected and transported specimens to prepare for lab testing.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped with draining catheters and colostomy bags
- Assist with ADLs, glucose testing, and full vital signs
- Completed I & O documentations
- Charted in EMR software
CNA
Christan Care Nursing Center
Phoenix, AZ
- Lead CNA
- Assisted nursing staff with completing daily rounds, documenting vital signs
- Helped with Transport patients
- Walked patients
- assist Patients with ADLs
- Hoyer lift
- Range of motion
- feeding patients
- charting in electronics
- Assisted the wound nurse with treatment
Patient Experience Advocate
Arizona Arthritis & Rheumatology Associates
Phoenix, AZ
07.2022 - Current
- Assist patients with scheduling new patient and follow up appointment
- Help with Spanish speaking patients
- Worked on referrals
- Indexing medical records that were faxed
- Incoming and outgoing call
- Send messages to patients providers
- Helped with additional task
- Metrics
Patient Experience Trainer
Arizona Arthritis & Rheumatology Associates
Phoenix, AZ
03.2023 - Current
- support onboarding by training new hires
- Mentored new hires, resulting in stronger staff development and increased productivity
- Provided one-on-one mentoring to help individuals reach their goal
- Established and maintained quality control standards
- Designed and delivered self-directed learning materials
- Patient portal messages (scheduling and medical records)
- Deliver records as requested
Education
Certificate - Certified Nursing Assistant
Brookline College - Phoenix
Phoenix, AZDiploma/ Certificate - Patient Care Technician
Brookline College - Phoenix
Phoenix, AZHigh School Diploma -
North Canyon High School
Phoenix, AZSkills
- Bilingual, Patient Experience Advocate with great skills of helping patients with requests and concerns excellent with helping in every task assigned to me and helping my team Enthusiastic individual seeking a position where I can use my skills and hardworking abilities to benefit my employer and team
Timeline
Patient Experience Trainer
Arizona Arthritis & Rheumatology Associates
03.2023 - Current
Patient Experience Advocate
Arizona Arthritis & Rheumatology Associates
07.2022 - Current
Caregiver
Self Employed
Patient Care Technician
Abrazo Scottsdale Campus
CNA
Christan Care Nursing Center
Diploma/ Certificate - Patient Care Technician
Brookline College - Phoenix
High School Diploma -
North Canyon High School
Certificate - Certified Nursing Assistant
Brookline College - Phoenix