SILVIA P. LEAL
Prescott Valley,AZ
Summary
Be part of a work team on which supports development in every area, turning it into knowledge for a good common both personal and for the company, with a goal of gaining knowledge and having better work experience. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
6
6
years of professional experience
Work History
Auto Claim Specialist - Property Complex
State Farm
12.2023 - Current
- Provided empathetic support to customers during difficult situations while maintaining professional boundaries as an Auto Claim Specialist representative.
- Increased team productivity by sharing best practices and collaborating on complex cases.
- Streamlined communication channels with customers, ensuring prompt responses to inquiries and concerns.
- Improved customer satisfaction by efficiently processing auto claims and providing timely updates.
- Achieved high levels of customer satisfaction by consistently providing clear explanations of policy coverages and claim processes.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
Claim Associate AILR In-Language
State Farm
03.2023 - 12.2023
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Learned how to handle claims appropriately and efficiently while meeting all jurisdictions requirements.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Verified client information by analyzing existing evidence on file.
Server
Casa Perez Mexican Restaurant
02.2019 - 02.2023
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Prepare checks that itemize and total meal costs and sales taxes
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Receptionist
Cornerstone Pediatric
02.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Brake Order Fill
Ace Hardware
04.2020 - 02.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments..
- Collaborated with team members to complete timely orders and avoid delays.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Picked and packed order items.
- Learned how to multitask and think ahead while having to complete the task in an organized and efficient manner.
- Worked well on a time limit
- Learned how to think critically and use my resources to solve any issues.
Education
Diploma -
Certified tour guide in the state of Sonora -
GEED - Business Administration in Tourism
Sonora State University
High School Diploma -
School of Bachelors of the State of Sonora
Skills
- Customer and Personal Service
- Learning Strategies
- Active Listening
- Team Work
- Leadership
- Commitment
- Responsibility
- Honesty
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Auto Claim Specialist - Property Complex
State Farm
12.2023 - Current
Claim Associate AILR In-Language
State Farm
03.2023 - 12.2023
Receptionist
Cornerstone Pediatric
02.2022 - 11.2022
Brake Order Fill
Ace Hardware
04.2020 - 02.2022
Server
Casa Perez Mexican Restaurant
02.2019 - 02.2023
Certified tour guide in the state of Sonora -
High School Diploma -
School of Bachelors of the State of Sonora
Diploma -
GEED - Business Administration in Tourism
Sonora State University
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