Simone Jones
Phoenix
Summary
Experienced with delivering personalized and memorable guest experiences. Utilizes effective communication to anticipate and address guest needs promptly. Knowledge of multitasking and problem-solving to ensure seamless and enjoyable stays for guests.
Overview
8
8
years of professional experience
Work History
Auto Purchase Program
OneMain Financial
11.2021 - Current
- Validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness.
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations.
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
- Identify, investigate and/or escalate potential fraud risks.
Brand Ambassador
A+ Staffing
05.2017 - 12.2021
- Communicate product value, quality and style to educate customers and drive sales.
- Set up and breakdown promotional booths and tents, engage with customers, and assist team lead to ensure program success.
- Capture professional, quality photographs for use on social media channels for promotional campaigns.
Hotel Concierge
Talking Stick Resort
06.2019 - 11.2021
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
- Supported revenue growth goals of the hotel by actively promoting on-site amenities and services to guests during their stay.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
- Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
- Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.
Customer Service Representative
Mainstreet Financial
01.2018 - 06.2019
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Recorded detailed messages for staff and management to facilitate open and speedy communication.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Education
MBA - Business Management
Arizona State University
Phoenix, AZ06-2026
Skills
- Leadership Training
- Critical Thinking
- Software Troubleshooting
- Multitasking
- ServiceNow
- MobileIron
- Conflict Resolution
- Time Management
- Problem Solving
- Customer Service Driven
- Data Analysis
- Risk Assessment
Timeline
Auto Purchase Program
OneMain Financial
11.2021 - Current
Hotel Concierge
Talking Stick Resort
06.2019 - 11.2021
Customer Service Representative
Mainstreet Financial
01.2018 - 06.2019
Brand Ambassador
A+ Staffing
05.2017 - 12.2021
MBA - Business Management
Arizona State University
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