Siobhan Dahley
Glendale
Summary
Driven Pharmacy Technician with over 25 years of experience and success in working within all types of fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Skilled in maintaining pharmacy inventory and accurate billing information to compile with SOP. Along with being extremely well versed in Sterile compounding in both hospital and non-hospital settings. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Advanced Pharmacy Technician
Aya Healthcare / Job Assignment
06.2024 - 09.2024
- Per Diem Assignment
- Promoted medication safety among patients by offering educational materials on proper use habits during consultations or over phone calls.
- Assisted pharmacists in the preparation of medications, ensuring accurate labeling and appropriate packaging for safe dispensing.
- Maintained inventory levels by conducting regular audits, placing orders for new supplies as needed, and managing expired stock.
- Utilized advanced software systems for efficient management of patient records, prescription processing, billing procedures, and reporting functions.
- Managed controlled substance inventory with strict adherence to regulations, ensuring accurate documentation and secure storage at all times.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Advanced Pharmacy Technician
HonorHealth
03.2022 - 12.2023
- Actively participated in quality improvement initiatives aimed at enhancing overall efficiency within the pharmacy setting.
- Promoted medication safety among patients by offering educational materials on proper use habits during consultations or over phone calls.
- Assisted in training new pharmacy technicians, providing guidance and sharing best practices to ensure a smooth onboarding process.
- Assisted pharmacists in the preparation of medications, ensuring accurate labeling and appropriate packaging for safe dispensing.
- Improved pharmacy workflow through effective communication with team members, prioritizing tasks, and coordinating responsibilities.
- Managed controlled substance inventory with strict adherence to regulations, ensuring accurate documentation and secure storage at all times.
- Counted, measured and compounded medications following standard procedures.
Pharmacy Technician
Medimpact Direct
02.2020 - 03.2022
- Failed claims technician.
- Working closely with the leadership to ensure appropriate triage of incoming claims in compliance with Insurance plans/contracts.
- Evaluating rejected claims to ensure insurance parameters are meet to have claims covered for patients.
- Contacting PBM for vacation and lost medication overrides.
- Cross-Trained to taking care of in/outbound patient calls, customer service emails, account recovery and account receivable when needed.
Pharmacy Technician
St. Joseph’s Hospital And Medical Center
03.2017 - 10.2019
- Calculated dosage, filled prescriptions and prepared prescription labels with accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Stocking all nursing stations' Omnicells and preforming daily and monthly inspections.
- Preparing sterile and non-sterile medications.
- Unit dosing and packaging medications to be able to be sent up and loaded in Omnicells for nursing access.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
Genoa Healthcare Mental Health Pharmacy
12.2015 - 03.2017
- Provide exceptional customer service to patients and members of the staff.
- Compound and dispense medical prescriptions under supervision of a pharmacist.
- Order, receive and store incoming supplies.
- Verify medications stock and enter data in computer to maintain inventory records.
- Preform various clerical duties related to the department.
- Responsible for the management the integrity of billing and inventory for 340B medications.
- Being able to maintain compassion for our in-crisis patient.
- Obtaining medical records from highly non-complaint patients to ensure they're safety in-regards to medications.
Pharmacy Technician
Coram CVS Specialty Infusion Services
01.2015 - 12.2015
- Accurately compounding and packaging medications.
- Weekly clinical calls to follow-up on patients, check supplies and set up a delivery of subsequent fills.
- Determine formulas and ingredients needed for prescriptions and identifying proper medications to determine purity, strength and accuracy of prescription.
- Instruct pharmacy staff engaging in the mixing. Packaging and labeling of pharmaceuticals.
Per-Diem Pharmacy Technician
Various Staffing Agencies
01.2013 - 12.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Pharmacy Technician
West Valley Hospital - Goodyear
02.2006 - 12.2012
- In charge of inventory reports to refill the medications dispensing machines ensuring adequate stock.
- Accountable for filling and delivery of daily medication batches to individual medication rooms.
- Compounding medications using formulas which include measuring and mixing ingredients with accuracy.
- Screen incoming phone calls and refer to the Pharmacist when needed.
- Answering questions about negative drug interactions within the scope of my technician license.
- Enter missing daily charges and assist buyer with correct patient billing.
- Safeguard adherence state/federal regulations, established pharmacy procedures concerning quality assurance, security of controlled substance, and disposal of hazardous waste.
Per-Diem Pharmacy Technician
Dependable Staffing Agency
11.1997 - 10.2008
- developed a vast knowledge of over the counter products, thereby increasing pharmacy revenues and recognitions.
- Worked in many different capacities as a receptionist, cashier and phone operator.
- Assisted the Pharmacist in compounding and dispensing, prescribed medications, drugs and other pharmaceuticals.
- Determined formulas and ingredients needed for prescriptions and identified proper medications to determine identity, purity, strength and accuracy of prescriptions.
- Directed pharmacy workers engaged in mixing, packaging and labeling of pharmaceuticals.
- Answering questions and provided information to pharmacy customers on drug interactions, side effects, dosage and storage of medications.
Aesthetician
Craveskin
05.2005 - 11.2006
- Created and applied customized treatment plans after a thorough consultation ensuring the best individual results.
- Successfully built a strong base of clients, and maintained a high re-book rate.
- In charge of inventory management and retail sales for high return revenue.
- Set sale quotas for retail to ensure high profit for the clinic.
Education
Associate of Arts - General Studies
Maricopa Community Colleges - Glendale Community College
Diploma - Completion For Advanced Medical Aesthetics
The Skin & Makeup Institute
Certification - Laser Certification
Southwest Institute Of Natural Aesthetics
Skills
- Prescription Processing
- Pharmaceutical Calculations
- Medical and Pharmaceutical Terminology
- Proficient in Maintaining Separate 340B Inventory
- Drug Classifications and Safety
- OSHA Certified
- Medication Inventory Management
- FDA Compliance
- Medicare, Medicaid & Insurance Claims Processing
- Customer Service/Customer Relations
- HIPAA Compliant
- Sterile/Non-Sterile Pharmaceutical Compounding
- Highly Adaptable in all Medical Setting
- Adequate in Maintaining Continued Education
Certification
- Certified Pharmacy Technician (Certification Number: 270101031159043 Expiration: 01/31/2024)
- Arizona State Board Pharmacy (Certification License Number: T005220 Expiration: 10/31/2024)
- CPR Certified
- OSHA Certified
- HIPAA Certified
- Arizona Board State Licensed Aesthetician
Timeline
Advanced Pharmacy Technician
Aya Healthcare / Job Assignment
06.2024 - 09.2024
Advanced Pharmacy Technician
HonorHealth
03.2022 - 12.2023
Pharmacy Technician
Medimpact Direct
02.2020 - 03.2022
Pharmacy Technician
St. Joseph’s Hospital And Medical Center
03.2017 - 10.2019
Pharmacy Technician
Genoa Healthcare Mental Health Pharmacy
12.2015 - 03.2017
Pharmacy Technician
Coram CVS Specialty Infusion Services
01.2015 - 12.2015
Per-Diem Pharmacy Technician
Various Staffing Agencies
01.2013 - 12.2015
Pharmacy Technician
West Valley Hospital - Goodyear
02.2006 - 12.2012
Aesthetician
Craveskin
05.2005 - 11.2006
Per-Diem Pharmacy Technician
Dependable Staffing Agency
11.1997 - 10.2008
Associate of Arts - General Studies
Maricopa Community Colleges - Glendale Community College
Diploma - Completion For Advanced Medical Aesthetics
The Skin & Makeup Institute
Certification - Laser Certification
Southwest Institute Of Natural Aesthetics
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