Sirima Chamnina
Abu Dhabi
Summary
Meticulous greeter with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Restaurant Reservation
Rosewood Abu Dhabi
Abu Dhabi, United Arab Emirates
06.2023 - Current
- Answered phone calls to take orders, give information and document reservations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered customer questions about hours, seating, and menu information.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Restaurant Captain
Qasr Al Sarab By Anantara
Abu Dhabi, United Arab Emirates
05.2021 - 03.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Restaurant Server
Devasom Khao Lak Beach Resort
Thailand
08.2020 - 03.2021
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Hostess
Rosewood PhuKet
Thailand
01.2020 - 06.2020
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Accommodated special seating requests for guests to enhance satisfaction.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Answered customer questions about hours, seating, and menu information.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Restaurant Hostess
Santhiya Koh Yao Yai Resort And Spa
Thailand
11.2018 - 01.2020
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Bartender
Blue Bay Resort
Thailand
07.2017 - 11.2018
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Basic Non-formal Education Curriculum
Thailand04.2016
Skills
- Coaching and Mentoring
- Problem-Solving
- Sales expertise
- Managing Reservations and Large Parties
- Wine Knowledge
- Team Leadership
- Customer Service
- Collaboration and Teamwork
Timeline
Restaurant Reservation
Rosewood Abu Dhabi
06.2023 - Current
Restaurant Captain
Qasr Al Sarab By Anantara
05.2021 - 03.2023
Restaurant Server
Devasom Khao Lak Beach Resort
08.2020 - 03.2021
Restaurant Hostess
Rosewood PhuKet
01.2020 - 06.2020
Restaurant Hostess
Santhiya Koh Yao Yai Resort And Spa
11.2018 - 01.2020
Bartender
Blue Bay Resort
07.2017 - 11.2018
High School Diploma -
Basic Non-formal Education Curriculum