Sitania Tinoisamoa
Phoenix
Summary
Dynamic customer service professional with over 20 years of experience, excelling at computer systems. Diverse skills in safety management of many types. I deliver exceptional support in any environment, consistently resolving issues and enhancing client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Cutter Aviation
2022 - Current
- Managed aircraft dispatch operations and tracked flight schedules.
- Maintained continuous radio communication with pilots and ramp technicians.
- Enforced safety protocols by verifying credentials of personnel entering facility and airfield.
- Provided exceptional customer support via telephone and email.
Centralized Biller
Dayton Freight Lines
2018 - 2022
- Processed large quantities of invoices each day.
- Executed audits and maintained communication with service centers.
- Utilized billing software to generate invoices and manage customer accounts efficiently.
- Analyzed weekly error reports to identify discrepancies.
Donor Care Specialist II
United Blood Services
2010 - 2017
- Monitored donor health and safety throughout the blood donation process.
- Managed and updated detailed medical records consistently.
- Maintained quality control standards in diverse work environments.
- Ensured accuracy by repeatedly checking blood components in donation and packing stages.
Relief Manager
Ronald McDonald House Charities
2017 - 2020
- Oversaw guest registration processes and updated room status records.
- Managed large volumes of email communications daily.
- Provided warm hospitality to foster a comfortable setting for families.
- Provided daily house tours and prepared presentations at meetings
Education
Diploma - Medical Assistant
Apollo College
Phoenix, AZ05.2007
High School Diploma - General Studies
Cortez High School
Phoenix, AZ05.2005
Skills
- Computer Literacy
- >20 years customer service and phone etiquette
- Organization
- Phlebotomy
- CPR/ First Aid
Timeline
Customer Service Representative
Cutter Aviation
2022 - Current
Centralized Biller
Dayton Freight Lines
2018 - 2022
Donor Care Specialist II
United Blood Services
2010 - 2017
Relief Manager
Ronald McDonald House Charities
2017 - 2020
Diploma - Medical Assistant
Apollo College
High School Diploma - General Studies
Cortez High School