Skylar Cato
Phoenix
Summary
Healthcare professional with extensive experience at Banner Healthcare, specializing in surgical scheduling and patient coordination. Demonstrated success in improving clinic efficiency through strong communication and time management skills. Expertise in medical terminology and billing, ensuring compliance while providing exceptional patient support and building robust relationships with medical staff.
Overview
13
13
years of professional experience
Work History
Clinic Surgery Scheduler
Banner Healthcare
Peoria
07.2024 - Current
- Scheduled surgical appointments for patients and communicated pertinent details to medical staff.
- Managed patient records while ensuring compliance with healthcare regulations.
- Assisted patients in navigating scheduling processes and addressing inquiries effectively.
- Collaborated with surgeons to optimize surgery schedules and reduce delays.
- Handled cancellations and promptly rescheduled surgeries to maintain clinic workflow.
Referral Coordinator
Banner Orthopedics/Podiatry
Peoria
01.2019 - Current
- Managed all incoming referrals within the west valley region.
- Communicated with multiple offices to ensure we met goal deadlines and met Banner wide standards.
- Worked promptly and efficiently to get all patients scheduled quickly and correctly.
- Maintained multiple offices and traveled to different locations to provide training and guidance.
Patient Financial Support
Banner Orthopedics/Podiatry
Peoria
01.2016 - 01.2019
- Executed administrative duties, including accurately documentation, and filing of appropriate information into required system, and collected payments and balances.
- Communicated via inbound and outbound telephone calls with patients.
- Provided prompt resolution to patient inquiries by providing accurate information in a timely manner.
- Worked closely with surgical schedules and maintaining organization within the clinic.
Administrative Assistant
Agave Pediatrics
Phoenix
01.2013 - 01.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
Education
Diploma -
Paradise Valley High School
Phoenix, AZ01.2015
Skills
- Microsoft Office proficiency
- Medical terminology
- Billing and coding
- Patient charting
- Insurance verification
- Self-direction
- Interpersonal skills
- Time management
References
References available upon request.
Timeline
Clinic Surgery Scheduler
Banner Healthcare
07.2024 - Current
Referral Coordinator
Banner Orthopedics/Podiatry
01.2019 - Current
Patient Financial Support
Banner Orthopedics/Podiatry
01.2016 - 01.2019
Administrative Assistant
Agave Pediatrics
01.2013 - 01.2016
Diploma -
Paradise Valley High School