Skylar Faulkner
Phoenix,AZ
Summary
Dynamic, results-driven professional committed to excellence in customer service and sales. Proven ability to thrive in fast-paced environments while maintaining reliability, punctuality, and a strong work ethic. Exceptional leadership qualities and interpersonal skills foster effective relationship-building with colleagues and clients. Eager to embrace new challenges and opportunities for growth within the organization.
Overview
15
15
years of professional experience
Work History
Admissions Representative
National Youth Sports
06.2022 - Current
- Guided prospective students through admissions process, addressing inquiries and facilitating enrollment.
- Developed and implemented student outreach initiatives to enhance recruitment efforts.
- Conducted interviews and evaluations to assess candidate qualifications and fit for programs.
- Mentored junior staff on best practices in admissions procedures and customer service techniques.
- Led training sessions for new hires on admissions software and compliance regulations.
- Strategic planning of recruitment events to boost visibility and attract diverse applicant pools.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Marketing/Account Executive
EZ Sleep In Home Testing
07.2018 - 01.2022
- Managed ezsleeptest.com website and processed intake of all new accounts.
- Assisted dental and medical offices with home sleep testing requirements.
- Promoted business growth by enhancing screening and referral skills among dental offices' staff nationwide.
- Developed innovative marketing strategies for sales representatives to increase outreach.
- Oversaw email marketing campaigns to boost client engagement and retention.
Marketing/Practice Relations
Head Pain Institute
03.2020 - 09.2021
- Expanded network of referring providers by visiting more than 50 offices weekly.
- Managed ongoing relationships with providers through proactive visits and meetings.
- Presented marketing materials, including brochures and branded items, to strengthen partnerships.
- Tracked and reported visit data in Salesforce CRM for executive oversight.
- During the time I was employed, I increased patient referrals by 7% in existing provider offices and added a 20% overall growth to my territory.
Public Relations/Dental Sleep Consultant/Marketing
Pro Player Health Alliance
04.2013 - 07.2020
- Handled all inquiries from current and former NFL players about sleep apnea treatment referrals from NFLPA/PAF.
- Organized, promoted, and sold marketing events targeting dentists across the nation with pricing between $100k-$250k per event.
- Facilitated event participation for NFL players, enabling guest engagement and storytelling opportunities.
- Assisted dental teams in learning screening and treatment methods for sleep apnea while connecting with local NFLPA chapters.
- Provided training to dental offices on systems for managing sleep apnea treatment and physician collaboration.
- Acted as liaison for sleep apnea team during screenings at various universities and hospitals nationwide.
- Produced press releases to improve company outreach while providing direct support to the CEO.
Manager
Gergen's Sleep Appliance Lab
01.2019 - 03.2020
- Managed gergensortho.com website and email marketing strategies for enhanced outreach.
- Oversaw collections, sales, and marketing promotions for sleep appliance department.
- Ensured timely fabrication of sleep appliances to meet client demand.
- Attended dental conventions nationwide to establish connections with new clients.
Executive Director
American Sleep and Breathing Academy
01.2019 - 03.2020
- Oversaw all daily operations to ensure optimal performance across the academy.
- Doubled active membership numbers following promotion to executive director.
- Coordinated planning and promotions for annual meetings, study clubs, and diplomate courses.
- Maintained regular communication with CEO and board regarding strategic initiatives.
- Facilitated committee formation to improve member services and industry advancement.
- Launched new programs and developed partnerships with key industry leaders.
- Oversaw budget management and resource allocation to optimize operational efficiency across departments.
- Developed strategic initiatives to enhance educational programs and outreach efforts in sleep health.
Administrative
American Sleep and Breathing Academy
04.2013 - 07.2018
- Organized and marketed events since inception of first annual conference.
- Directed membership processes acting as principal point of contact for new and interested members.
- Cultivated company blog on a weekly basis.
- Administered ongoing updates to enhance e-commerce store functionality.
- Aided executive team and organized schedules
Manager
Wheatland Dental
02.2013 - 01.2015
- Established partnerships with local sleep labs and physicians to optimize patient services.
- Implemented streamlined procedures for effective management of sleep patients in the office.
- Oversaw staffing logistics, focusing on hiring, firing, and interviewing dental associates.
- Monitored performance via visual metrics to achieve alignment with set goals.
- Conducted team meetings to foster strategic planning and teamwork.
- Managed accounts receivable systems, ensuring high collection rates.
- Increased staffing hours, enhancing hygiene productivity and minimizing appointment cancellations.
- Secured HIPAA compliance through policy enforcement and staff training.
Youth Sports Coordinator
National Youth Sports
08.2011 - 07.2012
- Engaged in community events to spread awareness of youth sports
- Worked inside public school system to promote youth sports
- Oversaw staff of referees and administrative assistants, enhancing operational efficiency.
- Formulated budget for operational area, focusing on financial sustainability.
- Innovated promotional strategies for youth sports programs through local business collaborations.
- Ensured exceptional customer service to foster loyalty among existing clients.
- Cut expenses by implementing cost-effective solutions in product delivery.
- Redesigned staffing assignments for improved productivity.
- Secured new facilities that decreased sports-related costs by 40%.
Skills
- Marketing
- Leadership
- Sales
- Customer Service
- Teamwork and collaboration
- Problem-solving abilities
- Critical thinking
- Task prioritization
- Team building
Accomplishments
- Successfully lobbied Congress/Department of Transportation to pass laws that accepted truckers to be treated for sleep apnea with dental appliances using a monitoring chip to test efficacy.
- Created a complete program with the National Football League Players Association to fully fund sleep apnea treatment. This the only funding that 100% of retired players are eligible for still to this day.
- Formed an official partnership with the Arizona Cardinals for anti-aging/sleep health.
Timeline
Admissions Representative
National Youth Sports
06.2022 - Current
Marketing/Practice Relations
Head Pain Institute
03.2020 - 09.2021
Manager
Gergen's Sleep Appliance Lab
01.2019 - 03.2020
Executive Director
American Sleep and Breathing Academy
01.2019 - 03.2020
Marketing/Account Executive
EZ Sleep In Home Testing
07.2018 - 01.2022
Public Relations/Dental Sleep Consultant/Marketing
Pro Player Health Alliance
04.2013 - 07.2020
Administrative
American Sleep and Breathing Academy
04.2013 - 07.2018
Manager
Wheatland Dental
02.2013 - 01.2015
Youth Sports Coordinator
National Youth Sports
08.2011 - 07.2012