Skylar Lockhart
Phoenix
Summary
Led collaborative efforts among team members to enhance participation and engagement. Provided support to team members to facilitate task completion. Cultivated a positive work atmosphere through proactive involvement in projects.
Overview
5
5
years of professional experience
Work History
Work from Home Customer Service Representative
Safelite Autoglass
07.2025 - 03.2026
- Facilitated customer assistance with new glass claims and coordinated appointment scheduling.
- Proactively resolved customer issues related to existing claims.
Human Resources
Sheraton Grand at Wild Horse Pass
Chandler, AZ
12.2024 - 02.2025
- Guided associates through problem-solving processes to meet individual needs.
- Supported planning and execution of meetings and special events, contributing to team morale and cohesion.
Front Desk Agent and Rooms Controller
Scottsdale Marriott at McDowell Mountains
Scottsdale, Arizona
11.2022 - 12.2024
- Managed room allocation for guests, prioritizing comfort and personalized service.
- Crafted personalized guest experiences, making stays enjoyable and encouraging future visits.
Omni Associate
JCPenney
Phoenix, Arizona
04.2021 - 11.2022
- Collaborated with multiple departments to provide flexible support and address operational needs.
- Assessed guest needs and delivered high-quality customer service to enhance overall satisfaction and loyalty.
- Implemented organizational strategies within the department to optimize workload management and improve overall productivity.
Cast Member
The Disney Store
Scottsdale, Arizona
10.2020 - 03.2021
- Engaged with guests to address inquiries and resolve issues, contributing to a positive and memorable visit.
- Implemented strategies to cultivate a positive and family-centric environment for all attendees.
Education
High School Diploma - undefined
Chaparral High School
05.2020
Radio Program - undefined
East Valley Institute of Technology
05.2020
Skills
- Provided attentive support to guests, ensuring their needs were met promptly and effectively
- Developed and maintained structured systems for effective task coordination and project oversight
- Developed and maintained schedules to optimize task completion and adhere to critical deadlines
- Promoted a culture of motivation by exemplifying a dedicated work ethic and encouraging team alignment
Timeline
Work from Home Customer Service Representative
Safelite Autoglass
07.2025 - 03.2026
Human Resources
Sheraton Grand at Wild Horse Pass
12.2024 - 02.2025
Front Desk Agent and Rooms Controller
Scottsdale Marriott at McDowell Mountains
11.2022 - 12.2024
Omni Associate
JCPenney
04.2021 - 11.2022
Cast Member
The Disney Store
10.2020 - 03.2021
High School Diploma - undefined
Chaparral High School
Radio Program - undefined
East Valley Institute of Technology