Skylar Reynolds
Phoenix,AZ
Summary
I have a little over eight years in the hospitality industry. I am a very bubbly, outgoing yet hardworking and determined person. I believe I would make a great asset to any team and am always willing and ready to learn anything.
Overview
8
8
years of professional experience
Work History
Front Desk & Sales Administrative Assistant
Marriott
12.2023 - Current
- Answered incoming phone calls and directed them to appropriate departments.
- Assisted front desk agents in checking guests in and out of hotel rooms and other and all front desk needs.
- Entered information onto digital systems to maintain data quality and accuracy.
- Worked closely with sales team to attract new business opportunities for hotel.
- Supported sales staff by providing and submitting data and reports.
- Assisted property team with administrative tasks, ensuring efficient workflow.
- Prepared sales-related documents such as proposals and contracts for wedding room block inquiries.
- Supported group housing in creating rooms list and any changes needed on property.
- Cemented positive relationships from first connection with new sales leads.
Front Desk Associate
Marriott
08.2022 - 12.2023
- Welcomed guests, checked in, and provided general information of the hotel.
- Verified guest information and payment methods upon check-in.
- Answered phone calls professionally and directed them to appropriate departments or personnel.
- Maintained organized front desk area, including updating informational materials and brochures.
- Facilitated communication between different departments within hotel to ensure smooth operations.
- Maintained accurate records of guest registration details, billing information, and inventory data using hotel software systems.
Server/Team Leader
Buffalo Wild Wings
04.2019 - 08.2023
- Provided friendly, courteous, and efficient service to customers in a fast-paced restaurant environment.
- Memorized menu additions, changes and limited offerings.
- Delivered food and beverages promptly to customers.
- Listened to guest needs and responded promptly for personalized service.
- Trained new servers in company policies, guest service standards and best practices.
- Processed cash, credit card, and gift card transactions securely using POS software.
Barista
Starbucks
05.2017 - 05.2019
- Welcomed customers with a friendly and enthusiastic attitude.
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Retained knowledge of menu items to assist customers with beverage selections.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
- Prepared and served variety of coffee and tea beverages to customers.
Education
Associate Degree - Business Communication
College of The Sequoias
Visalia, CA05.2022
Skills
- Leadership
- Multitasking
- Excellent under pressure
- Critical Thinking
- Adaptability
- Communication
- Administrative Support
- Time Management
- Resourcefulness
Timeline
Front Desk & Sales Administrative Assistant
Marriott
12.2023 - Current
Front Desk Associate
Marriott
08.2022 - 12.2023
Server/Team Leader
Buffalo Wild Wings
04.2019 - 08.2023
Barista
Starbucks
05.2017 - 05.2019
Associate Degree - Business Communication
College of The Sequoias
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