Socorro Astorga
Tucson
Summary
Detail-oriented retail merchandiser specializing in inventory management and plan-o-gram creation. Recognized for strong leadership skills and a commitment to fostering a positive work environment, ensuring high standards of customer service and operational efficiency.
Overview
16
16
years of professional experience
Work History
Retail Merchandiser
Walmart
Tucson, AZ
06.2025 - Current
Shift Manager
McDonald's
Tucson, AZ
02.2015 - 06.2025
- Supervised daily operations to ensure efficient workflow and staff performance
- Coordinated staff scheduling to maintain optimal coverage during peak hours
- Trained new employees on safety protocols and operational procedures
- Implemented inventory management practices to minimize waste and improve stock accuracy
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty
- Monitored quality control standards to uphold product consistency and safety regulations
- Conducted regular team meetings to foster communication and address operational challenges
- Assisted in developing training materials for ongoing employee development
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Caregiver
Personal
Tucson, AZ
06.2010 - 06.2013
- Provided compassionate care and support for daily living activities, enhancing client comfort and well-being.
- Administered medication and monitored health conditions to ensure compliance with care plans.
- Developed personalized care plans in collaboration with families, addressing individual needs and preferences.
- Implemented medication management protocols, ensuring timely administration and adherence to schedules.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Education
High School Diploma -
Ace Charter High School
Tucson, AZSkills
- Visual merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Merchandiser
Walmart
06.2025 - Current
Shift Manager
McDonald's
02.2015 - 06.2025
Caregiver
Personal
06.2010 - 06.2013
High School Diploma -
Ace Charter High School