SOFAEA TANIELU
Litchfield Park, AZ 85340-4198
Summary
Proactive Front Desk and Resolutions Specialist with extensive experience in enhancing customer satisfaction through efficient issue resolution and process improvement. Recognized expert in conflict resolution, adept at managing reservations and financial transactions while maintaining an organized and welcoming environment. Strong leadership skills in coaching and mentoring junior staff for increased productivity.
Overview
9
9
years of professional experience
Work History
Resolutions
Homedepot.com
12.2015 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Recognized as an expert in conflict resolution techniques, often consulted by colleagues on challenging cases.
- Increased team productivity by providing guidance, training, and support to junior staff members.
Front Desk
Courtyard by Marriott
02.2023 - 09.2023
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Front Desk
Hampton Inn Suites
09.2020 - 03.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Remington College
Honolulu, HISkills
- Coaching and Mentoring
- Assertiveness
- Influencing skills
- Task Delegation
- Positive Attitude
Timeline
Front Desk
Courtyard by Marriott
02.2023 - 09.2023
Front Desk
Hampton Inn Suites
09.2020 - 03.2021
Resolutions
Homedepot.com
12.2015 - Current
Remington College
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