Sofia Amavizca
Mesa
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to engage guests and resolve issues effectively, enhancing satisfaction and driving referrals. Strong multitasking and cash handling expertise ensure efficient operations while maintaining a clean, organized environment. Bilingual communicator committed to delivering outstanding experiences.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Bonchon
04.2024 - 07.2025
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Barista
Madera Restaurant
04.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Associate in Business, General Requirements - Business
Mesa Community College
Mesa, AZ05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fluent bilingualism
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
Bonchon
04.2024 - 07.2025
Server/Barista
Madera Restaurant
04.2021 - 08.2023
Associate in Business, General Requirements - Business
Mesa Community College
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