Sofia Hernandez
Phoenix
Summary
Adaptable and dedicated automotive professional with extensive experience in warranty administration, accounts payable, and dealership operations. Skilled in maintaining manufacturer compliance, coordinating across service and sales departments, and providing strong leadership and communication to enhance efficiency and customer satisfaction. Known for precision, accountability, and proactive problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Chapman Dodge Chrysler Jeep Ram
08.2025 - Current
- Oversee warranty operations, ensuring all claims comply with manufacturer policies and dealership standards.
- Review repair orders and supporting documentation for accuracy before submission.
- Monitor open claims and maintain warranty schedules to keep all claims under 30 days old.
- Collaborate with service advisors, technicians, and management to resolve claim discrepancies efficiently.
Warranty Administrator
Chapman Hyundai / Chapman Volkswagen
02.2024 - 08.2025
- Oversaw and assisted warranty administration across both Hyundai and Volkswagen locations.
- Managed aging schedules, ensuring all claims remained current and compliant.
- Participated in weekly financial meetings with the Service Director and General Manager to review performance metrics.
- Provided cross-store training and support to streamline processes and maintain consistency between departments.
Sales Consultant
Yates Buick GMC
09.2023 - 02.2024
- Delivered exceptional customer service while guiding clients through the vehicle purchasing process.
- Maintained consistent follow-up with leads and existing clients to build long-term relationships.
- Utilized CRM systems to track communications, manage prospects, and ensure timely follow-ups.
- Met and exceeded monthly sales goals through effective communication and product knowledge.
Warranty Administrator
BMW
09.2022 - 09.2023
- Processed warranty claims in accordance with manufacturer guidelines and dealership policies.
- Verified repair order accuracy and ensured timely claim submission.
- Reconciled warranty receivables, maintained schedules, and followed up on outstanding claims.
- Collaborated with technicians, service advisors, and management to resolve claim issues efficiently.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
Accounts Payable Administrator
Mercedes-Benz of Tucson
09.2020 - 08.2022
- Classified, recorded, and summarized financial data using dealership accounting systems.
- Reconciled accounts payable documents and processed invoices for payment approval.
- Prepared purchase orders, expense reports, and financial summaries for management review.
- Collaborated with vendors and internal departments to resolve invoice discrepancies and ensure payment accuracy.
Title Clerk
Mercedes-Benz of Tucson
07.2020 - 09.2020
- Processed DMV paperwork for new, used, and wholesale vehicles to ensure timely registration and title delivery.
- Verified and reconciled documentation issues related to titles, liens, and ownership transfers.
- Reconciled accounting schedules and prepared checks for vehicle purchases and trade-ins.
- Maintained organized records in compliance with state and dealership requirements.
BDC Transportation Coordinator
Mercedes-Benz of Tucson
08.2019 - 07.2020
- Coordinated logistics and vehicle transportation for dealership operations.
- Managed appointment scheduling and customer communication across multiple platforms.
- Prepared and processed documentation for repairs, rentals, and purchase orders.
- Supported dealership staff and management to maintain efficient daily operations.
Education
High School Diploma -
Bob Jones High School
Madison, AL06.2018
Skills
- Leadership and Team Coordination
- Effective Communication
- Warranty Claim Processing & Compliance
- Customer Relationship Management
- Microsoft Office & Excel
- Dealertrack, CDK, Tekion, and Automotive Software Proficiency
- Organizational Efficiency and Time Management
- Problem-Solving and Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Warranty Administrator
Chapman Dodge Chrysler Jeep Ram
08.2025 - Current
Warranty Administrator
Chapman Hyundai / Chapman Volkswagen
02.2024 - 08.2025
Sales Consultant
Yates Buick GMC
09.2023 - 02.2024
Warranty Administrator
BMW
09.2022 - 09.2023
Accounts Payable Administrator
Mercedes-Benz of Tucson
09.2020 - 08.2022
Title Clerk
Mercedes-Benz of Tucson
07.2020 - 09.2020
BDC Transportation Coordinator
Mercedes-Benz of Tucson
08.2019 - 07.2020
High School Diploma -
Bob Jones High School
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