Sona Gozalova
Sumagayit,BA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
B2B Manager
Integral QJCS
Baku
06.2022 - Current
- Developed and implemented B2B marketing strategies to optimize customer acquisition and retention.
- Managed the development of new products in collaboration with internal teams and external vendors.
- Established relationships with key decision makers within prospective clients' organizations.
- Negotiated pricing agreements with customers based on their individual needs and requirements.
- Implemented effective tracking systems for lead generation activities such as trade shows, cold calling efforts.
- Generated reports summarizing key performance indicators related to B2B operations.
- Addressed customer questions and concerns regarding products and services.
- Provided feedback to improve strategies, programs and initiatives.
- Created comprehensive onboarding processes and activities to acclimate new hires.
Debt Resolution Specialist
Kontakt Home LLC
Baku
07.2019 - 07.2022
- Managed relationships with clients facing debt issues, providing support and guidance.
- Conducted in-depth conversations to understand the reasons behind clients' debts.
- Collaborated with clients to develop tailored repayment plans and solutions.
- Worked closely with the Executive Division to ensure effective communication and resolution of client concerns.
- Maintained accurate records of client interactions and progress towards debt resolution
Marketing and Sales Manager
Megamart LLC
Baku
03.2018 - 08.2018
- Build and maintain relationships with key clients and stakeholders to enhance customer loyalty.
- Provide regular reports and updates to senior management on marketing and sales performance.
- Led marketing and sales efforts for technical equipment, driving revenue growth and market penetration.
- Analyzed sales performance and market trends to optimize sales strategies and improve customer satisfaction.
Education
Bachelor of Science - Technological Machinery and Equipment Engineering
UNEC
Baku05-2017
Skills
- Relationship Management
- Customer Segmentation
- Customer Service
- Partnership Development
- Sales and Marketing
- Documentation proficiency
Languages
Russian
First Language
English
Intermediate (B1)
B1
Timeline
B2B Manager
Integral QJCS
06.2022 - Current
Debt Resolution Specialist
Kontakt Home LLC
07.2019 - 07.2022
Marketing and Sales Manager
Megamart LLC
03.2018 - 08.2018
Bachelor of Science - Technological Machinery and Equipment Engineering
UNEC
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