Sonaxanim Mammadova
Azerbaijan,Baku
Summary
Enthusiastic Highway Maintenance Worker with extensive expertise in repairing and cleaning roadways. A safety-conscious individual offering exemplary communication and interpersonal skills. Looking to tackle new challenges with a company that values a strong work ethic. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Marketing Digital Banking Department
Premium Bank
Baku
12.2023 - Current
- Collaborated with other technicians during large scale projects involving multiple teams.
- Organization of sales campaigns on the digital platform, building and follow-up of the lead system.
- Social media advertising and budget management.
- Closely involved in the ideation and execution of social media campaigns for products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Process Digital Banking operational functions.
- Testing Digital Banking functions.
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Internal Audit Leading Specialist
Premium Bank
Baku
03.2019 - 12.2023
- Generated presentations outlining operational objectives for senior leadership review.
- Determined consumer needs to provide products and services appealing to larger market.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Undertaking internal audits to ensure the company meets its financial, operational and compliance objectives;
- Conduct audit testing of specified area and identify reportable issues and dimension of risk;
- Reporting on control deficiencies to management and making recommendations to mitigate risk and add value;
- Engaging remediation of identified issues through follow-up;
- Communicating with a variety of stakeholders across the company.
Accountant Operative
AFB Bank ASC
Baku
07.2018 - 12.2018
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Operator for Legal Entities
AFB Bank ASC
Baku
10.2017 - 07.2018
- Met or exceeded target for on-time customer shipments.
- Maintained production and quality documentation.
- Documented daily production results accurately and completely.
Finance Department Budget and Financial Control
AFB Bank ASC
Baku
07.2016 - 10.2017
- Worked closely with internal teams to ensure accuracy of all financial records kept in the system.
- Assisted in developing pricing strategies based on market trends and competitive analysis results.
- Provided technical support to finance staff regarding company policies and procedures related to finances.
- Identified areas where cost savings can be made within the department through process improvement initiatives.
- Received and posted payments to loan accounts.
Bank Customer Services
Nikoil Bank
Baku
03.2014 - 09.2014
- Answered questions about bank products and services to help customers make informed decisions.
- Followed up with customers after transactions were completed to ensure satisfaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
Education
General Economics
Azerbaijan State University of Economics
Azerbaijan, Baku05-2015
Secondary School 164
Azerbaijan, Baku05-2010
Skills
- Interpersonal and Written Communication
- Public Speaking
- Task Prioritization
- Customer Relations
- Team Building
- Writing
Languages
Azeri
First Language
English
Intermediate (B1)
B1
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Timeline
Marketing Digital Banking Department
Premium Bank
12.2023 - Current
Internal Audit Leading Specialist
Premium Bank
03.2019 - 12.2023
Accountant Operative
AFB Bank ASC
07.2018 - 12.2018
Operator for Legal Entities
AFB Bank ASC
10.2017 - 07.2018
Finance Department Budget and Financial Control
AFB Bank ASC
07.2016 - 10.2017
Bank Customer Services
Nikoil Bank
03.2014 - 09.2014
General Economics
Azerbaijan State University of Economics
Secondary School 164
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