Sonia
Abu Dhabi
Summary
Accomplished Team Leader and Territory Manager at Trenity Immigration Followup Service LLC, adept in teamwork and collaboration, and problem-solving. Enhanced team performance and client retention through strategic improvements and meticulous attention to detail. Achieved significant outcomes in customer relationship management and compliance, demonstrating a strong blend of leadership and analytical skills.
Overview
9
9
years of professional experience
Work History
Team Leader and Territory Manager
Trenity Immigration Followup Service LLC
Abu Dhabi
09.2023 - 05.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Handling daily DSR report.
- Keeping up-to-date with alterations to immigration laws.
- Meeting with prospective and extant clients to gauge which services they require.
- Verifying the authenticity of paperwork and supporting documents.
Tele Caller and Senior Sales Consultant
Trenity Immigration Service LLC
Abu Dhabi
10.2020 - 05.2024
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Making cold calls to prospective clients to market our products and services.
- Achieving sales targets by communicating product features and benefits to potential customers.
- Staying updated on product details, pricing, and promotions to provide accurate information to customers.
- Conducting follow-up calls to nurture leads and convert prospects into customers.
- Maintaining accurate and detailed records of customer interactions.
Assistant Professor of History
Sikh National College, Banga
Punjab- India
08.2015 - 04.2018
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Education
Master of Arts - History
Ramgarhia College, Phagwara -India
India 05.2015
Bachelors of Education - English Or History
Ramgarhia College, Punjab-India
India 04.2013
Bachelor of Arts - Arts
Guru Nanak College, Phagwara
Punjab-India 04.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Timeline
Team Leader and Territory Manager
Trenity Immigration Followup Service LLC
09.2023 - 05.2024
Tele Caller and Senior Sales Consultant
Trenity Immigration Service LLC
10.2020 - 05.2024
Assistant Professor of History
Sikh National College, Banga
08.2015 - 04.2018
Master of Arts - History
Ramgarhia College, Phagwara -India
Bachelors of Education - English Or History
Ramgarhia College, Punjab-India
Bachelor of Arts - Arts
Guru Nanak College, Phagwara