Sonia Cruz Hernandez

• Oversaw operations for 2 DDD group homes and supervised House Managers.
• Developed leadership skills of management staff through coaching and training.
• Reviewed incident reports and ensured regulatory compliance and timely submissions.
• Conducted house audits and supported staff retraining when needed.
• Acted as liaison between families, state agencies, behavioral health providers, and leadership teams.
• Collaborated with Program Director to strengthen staff competency and quality of care.

• Develop recruitment strategies to attract qualified Direct Care Workers.
• Manage job postings across hiring platforms and serve as first point of contact for candidates.
• Conduct candidate screenings and coordinate interviews.

Onboarding & HR Operations

• Oversee new hire onboarding in ADP, ensuring timely completion of paperwork, background checks, and required training.
• Facilitate New Hire Orientation and streamline onboarding processes to improve time-to-hire and payroll readiness.

Compliance & Administration

• Maintain employee files and track training, certifications, and licensing compliance.
• Monitor staff training requirements and communicate staffing and compliance updates with leadership.
• Ensure adherence to employment laws and organizational policies.

Additional Responsibilities

• Maintain confidentiality and uphold company core values.
• Track staffing KPIs, support payroll inquiries, manage employee status changes, and assist HR leadership with departmental initiatives.

• Supervised, coached, and trained Direct Care staff.
• Managed daily home operations, schedules, medications, documentation, and staffing matrix.
• Ensured compliance with state regulations and company policies.
• Coordinated medical appointments, menus, activities, and individualized care plans.
• Completed monthly reports, audits, and expense tracking.

• Oversaw operations for 5 DDD group homes and supervised multiple House Managers.
• Developed leadership skills of management staff through coaching and training.
• Reviewed incident reports and ensured regulatory compliance and timely submissions.
• Conducted house audits and supported staff retraining when needed.
• Acted as liaison between families, state agencies, behavioral health providers, and leadership teams.
• Collaborated with Program Director to strengthen staff competency and quality of care.

• Provide one-on-one support to individuals with developmental disabilities.
• Assist with habilitation goals, daily living skills, and community integration.
• Transport clients and support full-care needs.

• Supervised, coached, and trained Direct Care staff.
• Managed daily home operations, schedules, medications, documentation, and staffing matrix.
• Ensured compliance with state regulations and company policies.
• Coordinated medical appointments, menus, activities, and individualized care plans.
• Completed monthly reports, audits, and expense tracking.

• Assisted with staff supervision, scheduling, and training.
• Managed medication counts, refills, and documentation accuracy.
• Supported member health, safety, and individualized programming.
• Coordinated outings and activities promoting independence and engagement.

• Provided direct support to individuals with developmental disabilities in home and community settings.
• Administered medications, documented progress notes, and supported daily living goals.
• Implemented behavioral intervention strategies and maintained DDD licensing standards.