Sonia Orduno
Casa Grande
Summary
Resourceful Warehouse and Front Desk Worker with a strong background in operations and customer service. Trained new employees while ensuring safety and cleanliness standards. Enhanced customer satisfaction through effective communication and problem-solving, fostering a well-organized work environment.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Lactalis USA
Casa Grande
10.2025 - 02.2026
- Maintained neat and tidy shelves, workstations, and pallet areas to ensure safety standards were met.
- Packaged items securely using bubble wrap and foam sheets, reducing potential damage during transit.
- Organized work areas and storage spaces, enhancing accessibility and efficiency in retrieval processes.
Front Desk Associate
Oyo Hotel
Eloy
10.2019 - 01.2026
- Managed check-in and check-out processes efficiently for all guests.
- Responded to guest inquiries and resolved issues promptly.
- Addressed customer complaints professionally, ensuring high service quality and guest satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Coordinated with housekeeping to prepare rooms for guest arrivals, enhancing overall guest experience.
- Greeted guests upon arrival and provided excellent customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Maintained cleanliness of lobby and common areas by restocking supplies and watering plants regularly.
Inventory Auditor
WIS International Inventory Service
Peoria
04.2016 - 09.2023
- Conducted regular inventory audits to ensure accuracy and compliance with company standards.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
- Tracked stock levels and discrepancies using inventory management software to maintain accurate records.
- Identified and resolved inventory issues in collaboration with warehouse team to ensure operational efficiency.
- Trained staff on proper usage of inventory control system to enhance compliance and accuracy.
Education
GED -
Central Arizona College
Coolidge, AZ03-2001
Some College (No Degree) -
Ashworth College
Norcross, GASkills
- Order picking and processing
- Warehouse safety
- Assembly and production
- Cleaning and organizing
- Basic computer proficiency
- Safety training
- Detail orientation
- Problem solving
- Effective communication
- Written communication
- Employee training
- Product management
Timeline
Warehouse Worker
Lactalis USA
10.2025 - 02.2026
Front Desk Associate
Oyo Hotel
10.2019 - 01.2026
Inventory Auditor
WIS International Inventory Service
04.2016 - 09.2023
GED -
Central Arizona College
Some College (No Degree) -
Ashworth College