Sonia Sanchez
Mesa
Summary
Enthusiastic CNA eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of basic nursing and training in CNA. Motivated to learn, grow and excel in medical field .
Overview
12
12
years of professional experience
Work History
Paraprofessional Aide
Lexington Life Academy
08.2022 - 05.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
Loss Mitigation Agent
Shellpoint Mortgage Servicing
12.2019 - 05.2022
- Remained updated with latest information related to mortgage products and services being offered.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Provided reinstatement and payoff quotes to clients.
- Assisted with short sales and deed in lieu processes.
- Reached out to borrowers to discuss current status and loan workout options.
Collections Representative
Ditech Financial
07.2014 - 12.2019
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Used skip tracing resources to locate debtors and updated information in company system.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled 50 plus outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Agent
Green Tree Financial
10.2011 - 07.2014
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 50 plus account holders daily.
- Collected on past due accounts with average 3 month months delinquency.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Recorded all information regarding financial status of customers.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
Education
No Degree - Nursing Assistance
Pima Medical Institute
Tucson, AZHigh School Diploma -
Holbrook High School
Holbrook, AZ05.2000
Skills
- Communications Strategies
- Customer Relations
- Active Listening and Learning
- Complaint Handling
- Loan File Maintenance
- Basic Life Support
- Customer Satisfaction
- Blood Sugar Monitoring
- Infection Prevention and Control
- Empathy and Compassionate Care
Timeline
Paraprofessional Aide
Lexington Life Academy
08.2022 - 05.2023
Loss Mitigation Agent
Shellpoint Mortgage Servicing
12.2019 - 05.2022
Collections Representative
Ditech Financial
07.2014 - 12.2019
Collections Agent
Green Tree Financial
10.2011 - 07.2014
No Degree - Nursing Assistance
Pima Medical Institute
High School Diploma -
Holbrook High School
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