Summary
Overview
Work History
Education
Skills
Timeline
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Sonja Bush

Glendale,AZ

Summary

Highley motivated and results driven customer service manager with over 10 years of experience with the United States Postal Service. Committed to delivering high quality solutions that drive organizational success. Skilled at collaborating with cross functional teams adapting to dynamic environments and exceeding expectations. Seeking to leverage skills as a manager's and contribute to the company's growth.

Overview

12
12
years of professional experience

Work History

Customer Service Supervisor

United States Postal Service
02.2019 - Current
  • As a customer service supervisor at the United States Postal Service, oversee operations, ensure customer satisfaction, and manage staff
  • Resolve customer complaints and address inquiries to ensure a positive customer experience. Serve as a point of escalation for complex or unresolved customer issues
  • Manage daily postal operation, monitor compliance with USPS policies, procedures, and regulations. Oversea facility operations to ensure safety, security and operational effectiveness
  • Supervise and lead a team of postal employees, including clerks, carriers and support staff. Assign tasks, set proformance goals and monitor employee productivity. provide training and coaching to employees to enhance skills and knowledge.
  • Analyze operational data to identify areas for improvement. prepare and present performance e reports to senior management. monitor budgetary expenses and ensure cost effective operations.
  • Ensure adherence to federal, state and USPS regulations. Conduct regular audits to maintain quality standards and compliance.

Rural Mail Carrier Academy Instructor

United States Postal Service
11.2015 - 02.2019
  • As a rural carrier Academy Instructor it played a vital role in training and preparing carrier associates for their positions within the USPS.
  • Conducted structured training sessions covering USPS policies, procedures and expectations for rural carriers. Taught practical skills such as route casing, vehicle inspections, and package handling. Emphasize safe driving practices, defensive driving, and proper handling of mail and parcels.
  • Follow USPS approved training modules and adapt content to address specific needs or challenges faced by trainees. Ensure all training materials, manuals, and resources are ready. Stay current with USPS regulations and incorporate updates into training sessions.

Rural Mail Carrier

United States Postal Service
10.2012 - 11.2015
  • Rural mail carrier delivers mail and provides postal services to homes and businesses in rural areas.
  • Sort mail and packages at the post office before delivery, ensuring everything is organized by route.
  • Deliver letters, packages, newspapers, and other postal items along a designated rural route using a postal vehicle. drive for extended periods and ensure timely delivery.
  • Provide servies such as selling stamps, accepting outgoing mail, and assisting with package pick ups
  • Ensure the safety of the mail, follow all USPS regulations and guidelines, including proper handling of the mail and packages.

Education

Bachelor of Science - Criminal Justice And Administration

University of Phoenix
Tempe, AZ
07.2008

Skills

  • Strong leadership and management abilities, excellent communication and problem solving skills
  • Proficiency in analyzing data and implementing improvement strategies Knowledge of USPS operations, policies and services
  • Ability to work under pressure and manage multiple priorities

Timeline

Customer Service Supervisor

United States Postal Service
02.2019 - Current

Rural Mail Carrier Academy Instructor

United States Postal Service
11.2015 - 02.2019

Rural Mail Carrier

United States Postal Service
10.2012 - 11.2015

Bachelor of Science - Criminal Justice And Administration

University of Phoenix

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Sonja Bush