Sonja Polston
Tucson
Summary
Empathetic customer service representative with 10 years in both high volume call centers and retail locations. Proven track record in resolving complex issues, boosting customer satisfaction and adherence to company policies.
Overview
6
6
years of professional experience
Work History
Driver
Ready Ride LLC
Tucson
2023.08 - Current
- Provided safe, reliable transportation for special needs children, ensuring timely arrivals to school and appointments
- Ensured strict confidentiality and HIPAA compliance in all interactions, safeguarding sensitive information
- Leveraged mobile technology for optimized routing and effective communication with families and schools
Driver
Medicare Transportation
Tucson
2022.07 - 2023.01
- Provided punctual, professional transport services
- Maintained precise transportation logs
- Conducted thorough daily vehicle inspections
Customer Service Representative
AFNI
2020.06 - 2022.06
- Provided product information and guided customers to make informed decisions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer issues with knowledgeable and friendly service to promote satisfaction.
- Handled escalated calls with professionalism and empathy.
- Maintained detailed records of customer interactions and transactions to enhance service quality.
Education
Medical Assistant Certificate - Medical Assistant
Apollo College
Tucson1996-05
Skills
- Customer service
- Time management
- Problem-solving
- Escalation handling
- Records management
- Confidentiality
- Effective communication
- Written communication
- Friendly and outgoing
- Punctual and reliable
Timeline
Driver
Ready Ride LLC
2023.08 - Current
Driver
Medicare Transportation
2022.07 - 2023.01
Customer Service Representative
AFNI
2020.06 - 2022.06
Medical Assistant Certificate - Medical Assistant
Apollo College