Empathetic customer service representative with 10 years in both high volume call centers and retail locations. Proven track record in resolving complex issues, boosting customer satisfaction and adherence to company policies.
Overview
6
6
years of professional experience
Work History
Driver
Ready Ride LLC
Tucson
08.2023 - Current
Provided safe, reliable transportation for special needs children, ensuring timely arrivals to school and appointments
Ensured strict confidentiality and HIPAA compliance in all interactions, safeguarding sensitive information
Leveraged mobile technology for optimized routing and effective communication with families and schools
Driver
Medicare Transportation
Tucson
07.2022 - 01.2023
Provided punctual, professional transport services
Maintained precise transportation logs
Conducted thorough daily vehicle inspections
Customer Service Representative
AFNI
06.2020 - 06.2022
Provided product information and guided customers to make informed decisions.
Answered customer inquiries and provided accurate information regarding products and services.
Resolved customer issues with knowledgeable and friendly service to promote satisfaction.
Handled escalated calls with professionalism and empathy.
Maintained detailed records of customer interactions and transactions to enhance service quality.