Sonya Jackson
Tucson,AZ
Summary
Reliable and upbeat seller and manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Furniture Sales Associate
ReStored
06.2021 - 2025
- Assisted customers in selecting furniture that met their needs and preferences.
- Managed inventory levels, ensuring products were adequately stocked and displayed.
- Conducted product demonstrations to highlight features and benefits of merchandise.
- Collaborated with team members to create visually appealing store layouts.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
- Increased store revenue by effectively showcasing furniture features to customers, leading to informed purchasing decisions. Increased revenue and customer base with strategically designed web page aimed at highest percentage of customer sales population.
Case Manager
Catalina Meadows
03.2021 - 08.2023
- Working directly with clients and staff to support not only their concerns and needs, always exercising essential problem-solving skills, keeping a peaceful and orderly workplace, while still using personable communication skills for each and every client or staff member encountered.
- Coordinated client assessments to develop individualized service plans.
- Provided crisis intervention and conflict resolution to enhance client well-being.
- Collaborated with multidisciplinary teams to create integrated care strategies for complex cases.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Assessed community needs and identified resources for social and community service programs.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Facilitated communication between clients and healthcare providers to ensure effective support.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Advocated for social and community service programs to increase awareness and funding. Resulting in 20% to 25% increase in funding from outreach attempts
- Significantly decreased number of abuses by guardians through thorough assessment of all clients physical, hygienic, nutritional needs and providing psychological, medical, and legal services.
Head Cashier/Customer Service
Goodwill
10.2017 - 03.2021
- Constantly multitasking not only tending to any required store needs and upkeep.
- Organized and implemented visual appeal in merchandise displays. Handled customers needs, while increasing sales store-wise, also notably achieved highest sales for charitable donation events.
Case Manager Specialist
Children In Need of Hugs
03.2011 - 02.2017
- Coordinated comprehensive care plans for clients, ensuring alignment with organizational goals.
- Assisted families in navigating resources and services to enhance child welfare outcomes.
- Facilitated multidisciplinary team meetings to discuss client progress and strategize interventions.
- Developed training materials for new staff on case management best practices and procedures.
- Established partnerships with community organizations to expand support networks for families in need.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Advocated for social and community service programs to increase awareness and funding.
Retail Sales Associate Cashier
Clinique
08.2010 - 04.2012
- Provided exceptional customer service, ensuring positive shopping experiences and high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Assisted customers in product selection, enhancing knowledge of skincare and cosmetic offerings.
- Collaborated with team members to achieve sales targets, fostering a supportive work environment.
- Analyzed sales trends to adjust merchandising strategies, optimizing product placement for increased visibility.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
Education
Psychology (College) - undefined
The University of Arizona
Tucson, AZ05.2004
High school diploma - undefined
Rincon High School
Tucson, AZ05.1999
Skills
Performed detailed evaluations of client requirements to enhance service delivery
Timeline
Furniture Sales Associate
ReStored
06.2021 - 2025
Case Manager
Catalina Meadows
03.2021 - 08.2023
Head Cashier/Customer Service
Goodwill
10.2017 - 03.2021
Case Manager Specialist
Children In Need of Hugs
03.2011 - 02.2017
Retail Sales Associate Cashier
Clinique
08.2010 - 04.2012
Psychology (College) - undefined
The University of Arizona
High school diploma - undefined
Rincon High School