Sonya Martinez
Tempe
Summary
Proven Rural Dispatcher with a track record of managing high-stress situations at AAA Yellow cab showcasing exceptional decision-making and customer service skills. Expert in coordinating seamless dispatch operations and enhancing workflow efficiency.
Overview
21
21
years of professional experience
Work History
Rural Dispatcher
MTM Transportation
Phoenix, AZ
09.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of our members.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Rural Dispatch
AAA Yellow Cab
Phoenix, AZ
11.2003 - 09.2023
Manifesting drivers manifest for next day work.
Scheduling the dispatchers hours
Supervising their work .
Making sure all calls were covered in a timely manner.
Answering all complaints that came in from providers.
Education
High School Diploma -
McClintock High School
Tempe, AZ05.1997
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Rural Dispatcher
MTM Transportation
09.2024 - Current
Rural Dispatch
AAA Yellow Cab
11.2003 - 09.2023
High School Diploma -
McClintock High School