Sonya Martinez

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of our members.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Manifesting drivers manifest for next day work.

Scheduling the dispatchers hours

Supervising their work .

Making sure all calls were covered in a timely manner.

Answering all complaints that came in from providers.