Sophia Fielding
MARICOPA
Summary
Detail-oriented professional with extensive experience in food service and hospitality operations. Skilled in enhancing guest experiences, managing daily operations, and coordinating schedules. Proficient in customer relations, payroll support, and inventory management. Committed to fostering teamwork and delivering high-quality service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Delivery Driver
Jimmy John’s
MARICOPA
10.2025 - Current
- Delivered sandwiches promptly to customers in designated service area.
- Ensured accurate order fulfillment by verifying items before departure.
- Maintained cleanliness of delivery vehicle for safety and hygiene standards.
F&B Supervisor
River Rock Casino Resort
Geyserville
02.2003 - 10.2011
- Supervise daily food, beverage, and bar operations to ensure efficient service and high guest satisfaction.
- Manage department scheduling, staffing needs, and shift assignments to maintain proper coverage and workflow.
- Process and assist with payroll responsibilities, ensuring accurate timekeeping and employee records.
- Lead front-of-house teams, including servers, hosts, and bartenders, while supporting daily service operations.
- Resolve guest concerns, monitor service quality, and communicate customer feedback to culinary teams.
- Complete operational duties including shift reports, inventory management, and administrative tasks.
- Maintain compliance with alcohol service laws, health regulations, and company standards.
- Support employee training, coaching, and performance development.
Receptionist Administrator
Dry Creek Rancheria Band of Pomo Indians
Healdsburg
07.2001 - 10.2003
- Greeted and assisted visitors, clients, and customers, ensuring a positive first impression and fostering a welcoming environment.
- Managed incoming phone calls, emails, and correspondence, facilitating effective communication and timely responses.
- Scheduled appointments, maintained calendars, and coordinated meetings.
- Performed data entry, filing, document preparation, and record organization.
- Maintained accurate customer and office records while protecting confidential information.
- Assisted with administrative tasks, including preparing reports and organizing office paperwork, contributing to overall office efficiency.
- Provided excellent customer service and supported daily office operations.
Education
Sonoma County Independent Studies
Santa Rosa, CASkills
- Customer Service Excellence
- Ability to Work in Fast-Paced Environments
- Problem solving
- Conflict resolution
- Time management
- Food & Beverage Operations
- Inventory Management
- Payroll administration
- Workforce scheduling
- Administrative Support
- Data management
- Cash management
- Safety compliance
- Leadership & Team Supervision
- Staff training
Timeline
Delivery Driver
Jimmy John’s
10.2025 - Current
F&B Supervisor
River Rock Casino Resort
02.2003 - 10.2011
Receptionist Administrator
Dry Creek Rancheria Band of Pomo Indians
07.2001 - 10.2003
Sonoma County Independent Studies