Sophia Krueger
Fountain Hills
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Host/Busser
El Encanto de la Fuente Restaurant
09.2022 - Current
- Greeted and seated guests, ensuring exceptional first impressions and a welcoming atmosphere. Customer service focused
- Managed reservation system, optimizing seating arrangements for efficiency and customer satisfaction.
- Trained new hosts and bussers on standard operating procedures, promoting consistency in guest interactions and service quality. Leadership & Trainer
- Addressed customer inquiries and concerns promptly, fostering positive relationships and repeat business. Great problem-solver
- Monitored dining area to maintain cleanliness and organization, contributing to overall restaurant presentation. Team Player
- Collaborated with management on special events, ensuring seamless execution of guest services during peak times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Very Efficient
Housekeeping & Spa
ADERO Resort
09.2024 - 04.2025
- Customer service oriented
- Hard working, perfectionist
- Quick Learner
- Very organized with outstanding time management skills
- Team Player
- Value company goals
Education
General Degree -
Fountain Hill High School
Fountain Hill, AZ06.2025
Skills
- Great verbal and written skills
- Very focused, hard working
- Customer service
- Team collaboration
- Exceptional communication
- Multitasking proficiency
- Effective time management
- Adaptable to change
Timeline
Housekeeping & Spa
ADERO Resort
09.2024 - 04.2025
Host/Busser
El Encanto de la Fuente Restaurant
09.2022 - Current
General Degree -
Fountain Hill High School
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