Sophia Munoz
Gilbert
Summary
- A dependable and highly motivated employee with a proven ability to excel in dynamic and challenging environments. Known for strong organizational skills, and the capability to effectively manage multiple tasks and deadlines concurrently. Demonstrates resilience and adaptability in high-pressure situations, ensuring consistent delivery of results. Equipped with a solid background in quick and effective performance, I am adept at fostering collaborative relationships to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Baker
The Cheesecake Factory
Mesa
09.2025 - Current
- Prepared a variety of cheesecakes and desserts for daily service.
- Maintained cleanliness and organization of baking station and kitchen area.
- Monitored ingredient inventory and communicated needs to management.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Kept records of daily production numbers for each type of item produced.
- Provided customer service by answering questions about menu items or taking orders from customers.
Restaurant Hostess
The Cheesecake Factory
Mesa
11.2024 - Current
- Welcomed guests and managed seating arrangements to enhance customer experience.
- Coordinated with servers to ensure timely communication of guest needs and preferences.
- Maintained cleanliness and organization of the host stand and dining areas.
- Assisted with reservation management using the restaurant's booking system.
- Trained new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
Team Lead
Panera Bread
Gilbert
08.2022 - Current
- Trained new team members by relaying information about company procedures and safety requirements
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Increased customer satisfaction by ensuring the timely completion of projects and adherence to high-quality standards
- Worked different stations to provide optimal coverage and meet production goal
- Helped meet changing demands by recommending improvements to business systems or procedures.
Tutor
Richelle Milburn
Gilbert
05.2022 - 07.2022
- Traveled to student's home or to another place of student's choice to complete tutor sessions.
- Worked closely with student to help develop math and essay writing skills.
- Helped student review and understand previous lessons to make a connection with new material.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Cashier
Learning Foundation and Performing Arts
Gilbert
10.2021 - 05.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep area clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions and offered product advice.
Babysitter
Rosana Carbajal
Gilbert
06.2021 - 08.2021
- Enforced rules to teach good manners and maintain a safe environment
- Communicated with parents about daily activities and any concerning behaviors.
- Responsibility watched children while parents were out.
- Kept environment safe and removed hazards.
- Transported children to and from activities according to daily schedule.
Education
Associates of Applied Science - Nursing
Chandler-Gilbert Community College
Gilbert, AZ05-2028
High School Diploma -
Learning Foundation and Performing Arts
Gilbert, AZ05.2023
Skills
- Multitasking
- Dependable and Responsible
- Team Collaboration
- Adaptable Nature
- Cash Handling
- Resilient
- Communication Skills
- Problem solving
- Customer Service
- Time Managing
- Detail-Oriented
Timeline
Baker
The Cheesecake Factory
09.2025 - Current
Restaurant Hostess
The Cheesecake Factory
11.2024 - Current
Team Lead
Panera Bread
08.2022 - Current
Tutor
Richelle Milburn
05.2022 - 07.2022
Cashier
Learning Foundation and Performing Arts
10.2021 - 05.2022
Babysitter
Rosana Carbajal
06.2021 - 08.2021
Associates of Applied Science - Nursing
Chandler-Gilbert Community College
High School Diploma -
Learning Foundation and Performing Arts