Sophia Yellowhair
Holbrook
Summary
Dedicated manager with a strong focus on training and development, ensuring high customer satisfaction levels. Expertise in health and safety protocols and performance management, ready to lead teams to achieve exceptional service quality.
Overview
25
25
years of professional experience
Work History
Manager
Pizza Edge
Ganado
11.2015 - Current
- Trained and developed staff on customer service standards.
- Oversaw inventory management and supply ordering processes.
- Managed daily operations of busy pizza restaurant.
- Implemented health and safety protocols for food handling.
- Coordinated staff schedules to ensure optimal coverage.
- Resolved customer complaints and ensured satisfaction levels.
- Assisted in marketing efforts to promote new menu items.
- Monitored sales trends to adjust staffing needs accordingly.
- Monitored staff performance and resolved issues to maintain operational standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members to enhance job performance and service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed strategies to boost customer satisfaction and foster loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Childcare Assistant Teacher
Mesa Community College Childcare Center
Mesa
01.2001 - 03.2008
- Assisted in planning and implementing daily educational activities for children.
- Supervised children during playtime and ensured a safe environment.
- Supported children's social and emotional development through guidance and encouragement.
- Communicated effectively with parents about children's progress and daily activities.
- Monitored children's behavior to promote positive interactions among peers.
- Participated in staff meetings to discuss curriculum improvements and child care strategies.
- Maintained a clean and organized classroom environment that was conducive to learning.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Encouraged positive interactions between students through group projects and activities.
- Worked closely with colleagues to create an inviting atmosphere where every child felt welcome, safe, respected and valued.
- Assisted Lead Teacher in planning and implementing age-appropriate activities for children.
- Provided guidance to children on appropriate behavior during class activities.
- Developed strong relationships with parents by keeping them informed about their child's progress and any behavioral issues that may arise.
- Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Enforced rules concerning conduct within the classroom setting while maintaining a positive attitude towards the students.
- Facilitated children's emotional and social development through tailored communication strategies.
- Provided individual attention to each student by addressing their needs promptly and positively reinforcing desired behaviors.
- Developed and enforced positive strategies to encourage good behavior.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Planned and executed activities fostering physical, mental, and social development.
- Introduced learning activities and imaginative play to teach children to explore.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Prepared educational materials and resources that support curriculum objectives.
- Implemented hands-on, play-based strategies for experiential learning.
- Observed behavioral issues to alert parents or guardians.
Education
High School Diploma -
Window Rock High School
Fort Defiance, AZ05-2000
Some College (No Degree) - Early Childhood Care And Education
Maricopa Community Colleges, Mesa Community College
Mesa, AZSome College (No Degree) - Culinary Arts
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Inventory management
- Operational efficiency
- Health and safety
- Safety protocols
- Staff training
- Performance reviews
- Customer satisfaction
- Customer relationship management
- Team leadership
- Reliable
- Dependable
- Classroom management
Timeline
Manager
Pizza Edge
11.2015 - Current
Childcare Assistant Teacher
Mesa Community College Childcare Center
01.2001 - 03.2008
High School Diploma -
Window Rock High School
Some College (No Degree) - Early Childhood Care And Education
Maricopa Community Colleges, Mesa Community College
Some College (No Degree) - Culinary Arts
Maricopa Community Colleges, Phoenix College