Sophia A. Santos
Phoenix
Summary
Dynamic and dedicated professional with a proven track record at the workplace, excelling in customer service and crisis management. Skilled in rapport building and clinical documentation, I foster positive environments and ensure safety, delivering exceptional experiences and a personal atttitude while training others to uphold high service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Air Inc., American Airlines
Phoenix
04.2022 - Current
- Ensured safety and security of passengers throughout entire flight experience.
- Delivered exceptional customer service, fostering a welcoming atmosphere before, during, and after flights.
- Trained in emergency procedures and medical protocols, including use of emergency equipment.
Hostess
RA Sushi
02.2022 - 04.2022
- Delivered exceptional customer service in restaurant and via phone, ensuring accurate orders and distribution.
- Greeted customers upon arrival, fostering a welcoming dining atmosphere.
- Managed reservations and to-go orders, addressing inquiries and providing accurate wait times.
- Trained new hostesses on best practices and restaurant policies to uphold service standards.
Community Based Lead
CFSS
05.2021 - 08.2021
- Provided emotional support to behaviorally inclined individuals aged five and older on Autism spectrum.
- Attended support team meetings to discuss strategies and progress.
- Developed progress notes to document client advancements and challenges.
- Established trusting connections with clients to foster a supportive environment.
- Facilitated team building activities with families and other leads to enhance collaboration.
Behavioral Health Intern
Focused Family Services
02.2021 - 04.2021
- Reviewed client charts to assess treatment plans and document diagnoses.
- Shadowed licensed therapists to gain practical insights into patient care.
- Excelled in medical terminology, ensuring accurate communication with healthcare professionals.
- Built rapport with clients to foster trust and engagement throughout treatment processes.
Enumerator
Census Bureau
08.2020 - 09.2020
- Engaged in door-to-door interactions to gather classified government information.
- Established trust and allocated time to secure valuable relationships.
Personal Assistant
Elsbeth Hurry
02.2020 - 05.2020
- Facilitated scheduling of meetings and managing documentation to enhance administrative efficiency.
- Coordinated travel arrangements to ensure seamless logistics for personnel.
- Organized personal information and filed confidential documents with strict adherence to privacy standards.
- Created marketing presentations for clients, showcasing services and solutions effectively.
Sales Promoter
GMR Marketing - Global Headquarters
03.2019 - 11.2019
- Engaging in professional marketing with potential customers and demonstrating product features. Allocation of time and management when working with supervisors and potential customers.
Nanny
Trusting Connections
08.2018 - 05.2019
- Delivered professional childcare services during flexible and unexpected hours.
- Assisted children and families with household tasks, tutoring, and meal preparations.
- Cultivated positive environments to enhance social and emotional development in children.
- Balanced playtime with limited screen time to foster cognitive and motor skill growth.
Assistant Teacher
Child Development Laboratory
11.2017 - 05.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Help facilitate children's intellectual, social-emotional, and physical development by communicating collectively.
Assistant Teacher
A Step Ahead Preschool
04.2017 - 05.2017
- Communicate with children’s parents or guardians about daily activities, behaviors and related issues.
- Observe and monitor children’s play activities.
Sales Associate
Adidas
11.2016 - 12.2016
- Organized racks and shelves to enhance store aesthetics and promote merchandise.
- Provided exceptional customer service by assisting customers with product selection.
- Engaged customers through active communication to improve overall shopping experience.
Waitress
Bell' Italia Pizzeria
02.2015 - 04.2016
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Clean or prepare various foods for cooking or serving.
- Developed communication skills while greeting customers and creating long term relationships.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Bachelor of Science - Family And Human Development, Business Minor
Arizona State University
Tempe, AZ12.2020
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2017
Skills
- Customer service excellence
- Microsoft Office proficiency
- Critical thinking skills
- Conflict resolution
- Rapport building
- Interpersonal communication
- Professional networking
- Behavioral health expertise
- Clinical documentation
- Psychological interventions
- Crisis management awareness
- Progress reporting
- Medication administration
- Flight operations
- First aid, child, and adult emergency response
- Training and coaching
Additional Information
- Behavioral Health Technician License: MAY- PRESENT, CPR: JUNE 2021- PRESENT
- Arizona State University Scholarships: Academic Achievement FALL 2017- SPRING 2020, College Attainment Grant FALL 2017- SPRING 2020
- Study Abroad: San Severino Marche, Italy JUNE 2019
Certification
- Behavioral Health Technician License: MAY- PRESENT
- CPR: JUNE 2021- PRESENT
- Known Crew Member- APRIL 2022- PRESENT
- AED Certified APRIL 2022
- Crisis Training: APRIL 2022
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Italian
Limited
Timeline
Flight Attendant
Envoy Air Inc., American Airlines
04.2022 - Current
Hostess
RA Sushi
02.2022 - 04.2022
Community Based Lead
CFSS
05.2021 - 08.2021
Behavioral Health Intern
Focused Family Services
02.2021 - 04.2021
Enumerator
Census Bureau
08.2020 - 09.2020
Personal Assistant
Elsbeth Hurry
02.2020 - 05.2020
Sales Promoter
GMR Marketing - Global Headquarters
03.2019 - 11.2019
Nanny
Trusting Connections
08.2018 - 05.2019
Assistant Teacher
Child Development Laboratory
11.2017 - 05.2018
Assistant Teacher
A Step Ahead Preschool
04.2017 - 05.2017
Sales Associate
Adidas
11.2016 - 12.2016
Waitress
Bell' Italia Pizzeria
02.2015 - 04.2016
Bachelor of Science - Family And Human Development, Business Minor
Arizona State University
High School Diploma -
Desert Vista High School
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