Sophia Medina
Scottsdale,AZ
Summary
I am a dedicated Community Manager with 10 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
10
10
years of professional experience
Work History
Community Manager
Greystar Management
05.2022 - Current
- Handled all client interactions
- Worked to convert a student housing community to conventional housing
- Worked on sites from 180 - 400 units
- Worked with Greystar renovation team for interior renovations
- Managed resident communications through newsletters, social media, and events to foster community relationships
- Handled all common area renovations/upgrades
- Work with all staff to further their carriers within Greystar for internal promotions
- Trained and mentored staff on best practices in community management and resident relations
- Approve and reviewed all daily rates through AIRM
- Handel monthly client AIRM calls regarding traffic and pricing
- Complete weekly client reporting and monthly client reporting
- Respond to all online reviews and Kingsley surveys within the Greystar response time
- Completed all new team member onboarding process and collect all needed documents
- Process all vendor invoicing
- Proficient in completing the monthly FCF & Variance report with little to no corrections needed
- Handle monthly leasing bonus spreadsheet
- Developed and implemented community engagement initiatives to enhance resident satisfaction and retention
- Coordinated maintenance requests and ensured timely resolutions for improved tenant experiences
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
Assistant Community Manager
Greystar Management
06.2015 - 05.2022
- Handled all rental payments
- Leased apartments
- Handle resident work orders & issues
- Organize files in proper Greystar order
- Handle signing of all leasing documents
- Handle all move out files
- Close monthly accounting for – AME
- Assist with team member and vendor set ups
- Assist property with all needed areas for the yearly audit
- Help maintenance team close out all daily/monthly Leonardo tasks and assist office tasks as well
Education
Cosmetology -
Penrose Academy
Scottsdale, AZ01.2017
High School Diploma -
Gilbert High School
Gilbert, AZ05.2008
Skills
- Fluent in Spanish/English
- Over 19 years customer service experience
- Vendor management
- Skilled in office organization
- Detailed oriented
- Leasing and sales
- Experience working with people of diverse backgrounds
- Committed to excellence in customer service
- Programs: Yardi Voyager, Yieldstar, Lead2Lease, Bluemoon, Entrata, Excel, Word, RentCafe, Leonardo247, RealPage, OPS & OneSite
- Staff training
- Daily operations oversight
Timeline
Community Manager
Greystar Management
05.2022 - Current
Assistant Community Manager
Greystar Management
06.2015 - 05.2022
Cosmetology -
Penrose Academy
High School Diploma -
Gilbert High School
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