SOPHIE JEX
Gilbert
Summary
Dynamic and personable college student with a strong foundation in leadership, hiring, training, and customer relations. Exceptional ability to connect with individuals, fostering trust and effective communication in fast-paced environments. Highly organized and eager to advance within a recruiting and sales-driven role, leveraging experience in operational management and team leadership to drive success. Proven track record of achieving sales targets while maintaining excellence in customer service and store presentation through strategic planning and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Store Manager
39 & Main
Orem, UT
10.2024 - 12.2025
- Opened and managed a new retail location from the ground up
- Recruited, interviewed, hired, and trained new team members
- Built a positive team culture that improved retention and performance
- Communicated directly with ownership on staffing, performance, and operations
- Managed scheduling, inventory, and daily operations in a fast-paced environment
Paraprofessional (Autism Support)
Walden School of Liberal Arts
Provo, UT
08.2024 - 10.2024
- Provided one-on-one support and built trust with students
- Demonstrated patience, consistency, and strong communication
FSY Counselor
For the Strength of Youth
05.2024 - 08.2024
- Built strong relationships with youth through mentorship and communication
- Led group discussions and created engaging, positive environments
- Demonstrated strong interpersonal skills and emotional intelligence
University Employee (Shipping & Receiving)
Brigham Young University
Provo, UT
09.2023 - 05.2024
- Maintained organization and accuracy in high-volume workflows
- Followed detailed processes and met strict deadlines
Paraprofessional (ELL & Special Education)
Legacy Traditional School
Gilbert, AZ
08.2022 - 12.2023
- Communicated with students, teachers, and parents to support success
- Adapted to different personalities and learning needs
Retail Manager
39 & Main
Gilbert, AZ
01.2023 - 08.2023
- Led daily operations and supported a team of employees
- Trained and coached staff to improve performance and customer interactions
- Resolved customer concerns and built strong relationships with clients
- Maintained organization, efficiency, and store standards
Missionary & Leadership Trainer
Boise, ID
02.2021 - 08.2022
- Trained and mentored peers in communication, goal-setting, and outreach
- Developed strong persuasion and relationship-building skills
- Adapted communication style to connect with diverse individuals
Shift Lead
Limin Taco
Bear Lake, UT
06.2020 - 08.2020
- Supervised team members and ensured smooth operations
- Assisted with training and onboarding new employees
Trainer
Chick-fil-A
Gilbert, AZ
01.2017 - 01.2019
- Trained and onboarded new hires
- Delivered high-level customer service in a fast-paced environment
Education
Bachelor of Science - History Education
Brigham Young University–Idaho
Rexburg, ID12-2027
Skills
- Recruiting & Hiring
- Relationship Building
- Communication
- Leadership
- Training & Onboarding
- Customer Engagement
- Organization
- Problem Solving
- Time Management
- Team Development
- Adaptability
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Cash management
- Store merchandising
- Inventory management
- Team leadership and coaching
- Friendly and positive
- Outstanding communication skills
- Training and mentoring
- Customer service management
- Strong multi-tasking
- Retail operations
Timeline
Store Manager
39 & Main
10.2024 - 12.2025
Paraprofessional (Autism Support)
Walden School of Liberal Arts
08.2024 - 10.2024
FSY Counselor
For the Strength of Youth
05.2024 - 08.2024
University Employee (Shipping & Receiving)
Brigham Young University
09.2023 - 05.2024
Retail Manager
39 & Main
01.2023 - 08.2023
Paraprofessional (ELL & Special Education)
Legacy Traditional School
08.2022 - 12.2023
Missionary & Leadership Trainer
02.2021 - 08.2022
Shift Lead
Limin Taco
06.2020 - 08.2020
Trainer
Chick-fil-A
01.2017 - 01.2019
Bachelor of Science - History Education
Brigham Young University–Idaho