Summary
Overview
Work History
Education
Skills
Timeline
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Soraya Mano

Tempe

Summary

I am currently attending Arizona State University and looking for full-time/part-time work. I have the proven ability to handle customer service inquiries, and I am highly skilled in resolving conflicts to ensure operational excellence. I am a hard-worker, have excellent communication skills, and a strong background in teamwork.

Overview

3
3
years of professional experience

Work History

Cabin Attendant

Catalina Express
San Pedro
04.2024 - 07.2025
  • Provided exceptional customer service during ferry operations for Catalina Express.
  • Assisted passengers with boarding and disembarking safely and efficiently.
  • Conducted safety demonstrations to ensure passenger understanding of emergency procedures.
  • Maintained cleanliness and organization of cabin areas throughout voyages.
  • Responded promptly to passenger inquiries and concerns to enhance their experience.
  • Collaborated with crew members to ensure smooth operations during high-traffic periods.
  • Monitored onboard supplies and reported shortages to management for replenishment.
  • Recorded accurate inventory of items used during each trip such as beverage glasses, cutlery.

Seasonal Sales Associate

Williams Sonoma
Los Angeles
10.2022 - 01.2025
  • Assisted customers with product selection and provided exceptional service.
  • Maintained merchandise presentation to ensure an inviting shopping environment.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer inquiries and concerns swiftly and effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Cabin Attendant

Catalina Express
San Pedro
06.2023 - 12.2023
  • Provided exceptional customer service to passengers during ferry rides.
  • Ensured that safety protocols were followed during pre-departure and during boat operations.
  • Assisted passengers with boarding and disembarking.
  • Communicated effectively with crew members to maintain smooth boat operations.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Managed in-boat service, including meals, beverages, and special requests.
  • Resolved passenger issues or concerns promptly and professionally during boat operations.
  • Maintained cleanliness and organization of cabin areas.
  • Worked closely with other crew members including captain, deckhands, and other personnel to ensure a safe travel experience for all customers.
  • Recorded accurate inventory of items used during each trip such as beverage glasses, cutlery.
  • Assisted in resolving customer disputes in a timely manner while maintaining professionalism.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Time management
  • Exceptional communication

Timeline

Cabin Attendant

Catalina Express
04.2024 - 07.2025

Cabin Attendant

Catalina Express
06.2023 - 12.2023

Seasonal Sales Associate

Williams Sonoma
10.2022 - 01.2025

Bachelor of Science - Psychology

Arizona State University

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Soraya Mano