Spencer Bialek
Mesa,AZ
Summary
Elevated from a courtesy clerk at Albertsons, to a dispatch manager at Technocracy Logistics, and then a sales specialist at Apple. Demonstrating exceptional customer service and leadership skills. Proficient in time management and adept at troubleshooting. This journey highlights a commitment to excellence and a rapid mastery of new systems.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Apple
08.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong relationships through consistent communication and effective problemsolving.
Dispatch Manager
Technocracy Logistics
07.2021 - 08.2024
- Maintaining organization and delivering packages in a timely manner
- Promoted to dispatch within 8 months of hiring date
- Supervising over 40 drivers a day and ensuring smooth operations throughout their shifts
- Responding to phone inquiries, troubleshooting issues, entering data to track metrics, and delivering coaching messages
- Ensuring all drivers return safely and completing end-of-day tasks to prepare for the next operational cycle
Machine Loader
SDI
08.2020 - 07.2021
- Worked inside the load room exercising attention-to-detail and handling fragile items during loading process
- Duties here included collaborating with team members in order to meet production goals in a timely manner
- Loading explosive powder into the machine, inserting cups and plugs to ensure seamless machine operation
- Followed all safety regulations while operating machinery
Customer Service Representative
Albertsons
06.2016 - 07.2021
- Started at Albertsons as a courtesy clerk, progressed to cashier, and then transitioned into customer service
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- It was my responsibility to take care of customer concerns, restock shelves immediate to my section, manage lottery ticket sales/redemptions, and assisting coworkers/management with any task they may need help with
Education
Community College -
Mesa Community College
Mesa, AZ12.2020
High School diploma -
Red Mountain Highschool
Mesa, AZ05.2017
Skills
- Detail oriented
- Proficient in time management
- Experience disassembling computers
- Experience repairing computers
- Experience building computers
- Motivated to meet goals
- Quickly comprehend new systems
- Customer service skills
Hobbies and Interests
During my personal time, I work on automotive projects, utilizing my technical abilities to maintain and improve vehicle performance. This hobby reflects my commitment to continuous learning and hands-on experience.
Timeline
Sales Specialist
Apple
08.2024 - Current
Dispatch Manager
Technocracy Logistics
07.2021 - 08.2024
Machine Loader
SDI
08.2020 - 07.2021
Customer Service Representative
Albertsons
06.2016 - 07.2021
Community College -
Mesa Community College
High School diploma -
Red Mountain Highschool
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple