Summary
Overview
Work History
Education
Skills
References
Skills
References
Timeline
Generic

Spencer Black

Phoenix

Summary

Adaptable and detail-oriented professional with over a year of current, direct experience in legal case data management and docketing processes as a contractor for the U.S. Department of Justice, complemented by a decade of broader experience in administrative support, CRM systems, and data entry. Skilled in maintaining accurate legal records, updating databases to reflect status changes, developing and maintaining automated records from initial referral to final disposition, and utilizing automation techniques to enhance efficiency and compliance. Proven ability to collaborate with federal attorneys, paralegals, and administrative teams to ensure timely and accurate filings, while providing excellent stakeholder support. Recognized for reliability, strong communication skills, and the ability to manage high-volume caseloads with precision and attention to detail.

Overview

7
7
years of professional experience

Work History

Senior Word Processor

Amentum
Phoenix
05.2024 - Current
  • Company Overview: This is a contractor position that supports the United States Attorney's Department of Justice staff with legal case data management and docketing processes.
  • Accurately input and update legal case data into CaseView and NetDocs, ensuring full compliance with procedural deadlines.
  • Review incoming case files to determine the cause of action, jurisdiction, and office interest, streamlining case assignment.
  • Update databases to reflect status changes, and perform research to correct missing data elements.
  • Generate detailed reports using database queries, charts, and tables to support litigation teams, and identify recurring errors.
  • Conduct periodic case certification reviews to ensure the completeness and accuracy of legal documentation.
  • Develop and implement time-saving onboarding processes for training new staff in docketing procedures and automation tools.
  • Collaborate with attorneys, paralegals, and legal support staff to track case progress, monitor deadlines, and ensure timely filings.
  • Maintain comprehensive, automated records from initial referral through final disposition and closure.
  • Troubleshoot and resolve data entry discrepancies, reducing system errors by 15% over six months.
  • Prepare legal correspondence and reports using advanced features in Microsoft Word, Excel, and case management software.
  • Respond to case status inquiries from internal and external stakeholders, providing procedural guidance and updates.
  • This is a contractor position that supports United States Department of Justice staff with legal case data management and docketing processes.

CRM Data Steward

RR Donnelley
Phoenix
01.2022 - 05.2024
  • Company Overview: This was a contractor position supporting RR Donnelley staff with customer relationship management (CRM) data quality and maintenance, ensuring accurate and reliable records for Paul Hastings.
  • Keep CRM records clean, accurate, and consistent by regularly auditing data and applying firm standards.
  • Spot and merge duplicate contacts to improve data reliability and reporting accuracy.
  • Standardize and cleanse records so that formats are uniform and meet business requirements.
  • Process Data Change Management (DCM) tickets quickly, making sure updates are correct, and on time.
  • Enrich contact records with missing details, such as titles, affiliations, and accurate contact info.
  • Monitor the database for errors, track down causes, and put fixes in place to prevent repeats.
  • Create and share data quality reports to help business development and marketing teams make informed decisions.
  • Follow strict protocols for merging contacts and managing bouncebacks.
  • Work closely with cross-departmental teams to ensure CRM data supports company goals.
  • Troubleshoot CRM issues using advanced search, filter, and query tools.
  • Use platforms like LexisNexis InterAction and Dynamics 365 to maintain and improve contact databases.
  • Pay close attention to detail to catch and correct errors before they cause problems.
  • Communicate with stakeholders to confirm updates, and share CRM best practices.
  • Balance multiple data projects while meeting deadlines in a fast-paced environment.

Parcel Delivery Driver

Lime Logistics LLC
Phoenix
04.2022 - 04.2023
  • Delivered Amazon packages using route optimization and scanning tools for accuracy and efficiency.

Delivery Driver

KIT Logistics
Phoenix
08.2021 - 03.2022
  • Delivered Amazon packages ensuring compliance with safety and service quality standards.

Data Entry Keyer (Contract)

JPMorgan Chase
Phoenix
11.2020 - 07.2021
  • Processed IRS checks, inputting critical data such as names, voucher types, and banking details.

Order Entry Specialist

Applicant Insight
Phoenix
07.2020 - 03.2021
  • Processed client orders and attached documentation including applications and licenses.

Data Entry Specialist (Contract)

Centene
Phoenix
10.2019 - 05.2020
  • Reviewed and approved customer requests following established accuracy guidelines.

Data Entry Specialist (Contract)

FAIR
Phoenix
06.2019 - 09.2019
  • Corrected VINs, assigned license plates, and coordinated with dealerships to ensure database accuracy.

CSR - Customer Service Representative/Sales

McKillican American Inc
Phoenix
04.2018 - 06.2019
  • Managed sales via phone and in-person.
  • Created Excel tracking sheets and coordinated cabinet production processes.

Education

Bachelor’s - Sports Management

Grand Canyon University
Phoenix, AZ
01.2015

High School Diploma -

Highland High School
Gilbert, AZ
01.2009

Skills

  • Typing speed: 63 WPM
  • Legal case data entry and management
  • Docketing system subject-matter expertise
  • Deadline monitoring and case progress tracking
  • Advanced office automation techniques
  • Report generation using queries, charts, and tables
  • CaseView and NetDocs proficiency
  • Records management and document control
  • Customer service and stakeholder communication
  • Troubleshooting and error resolution in data systems
  • Process improvement and workflow optimization
  • Updating databases to reflect status changes
  • Developing and maintaining automated records from initial referral to final disposition
  • Responding to case status inquiries
  • CRM data management
  • HIPAA compliance
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Research and documentation review
  • Time management in high-volume environments
  • Data analysis and reporting

References

Available upon request

Skills

Typing speed: 63 WPM, Legal case data entry and management, Docketing system subject matter expertise, Deadline monitoring and case progress tracking, Advanced office automation techniques, Report generation using queries, charts, and tables, CaseView and NetDocs proficiency, Records management and document control, Customer service and stakeholder communication, Troubleshooting and error resolution in data systems, Process improvement and workflow optimization, Updating databases to reflect status changes, Developing and maintaining automated records from initial referral to final disposition, Responding to case status inquiries, CRM data management, HIPAA compliance, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Research and documentation review, Time management in high-volume environments, Data analysis and reporting

References

References available upon request.

Timeline

Senior Word Processor

Amentum
05.2024 - Current

Parcel Delivery Driver

Lime Logistics LLC
04.2022 - 04.2023

CRM Data Steward

RR Donnelley
01.2022 - 05.2024

Delivery Driver

KIT Logistics
08.2021 - 03.2022

Data Entry Keyer (Contract)

JPMorgan Chase
11.2020 - 07.2021

Order Entry Specialist

Applicant Insight
07.2020 - 03.2021

Data Entry Specialist (Contract)

Centene
10.2019 - 05.2020

Data Entry Specialist (Contract)

FAIR
06.2019 - 09.2019

CSR - Customer Service Representative/Sales

McKillican American Inc
04.2018 - 06.2019

Bachelor’s - Sports Management

Grand Canyon University

High School Diploma -

Highland High School
Spencer Black