Spencer Horyza
Scottsdale
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Bartender/Lead Barback
Blue Martini
07.2021 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
Operations Supervisor
Lifetime Fitness Center
06.2018 - 07.2021
- Maintained cleanliness and organization of locker room facilities, ensuring a welcoming environment for all users.
- Provided excellent customer service by assisting guests with locker room needs.
- Ensured locker room amenities were fully stocked and in working order.
- Ensured gym equipment and areas were sanitized and orderly.
- Maintained cleanliness and hygiene of gym facilities, ensuring a safe and pleasant environment for members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Menu memorization
- Professional appearance
- New hire training
- Inventory
- Food running
- Preparing garnishes
Timeline
Bartender/Lead Barback
Blue Martini
07.2021 - 12.2024
Operations Supervisor
Lifetime Fitness Center
06.2018 - 07.2021
High School Diploma -
Horizon High School
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