SRIJA ACHARYA

• Delivering exceptional guest service atmosphere patrons by welcoming with extraordinary hospitality and compassion.
• Efficiently processed cash and credit payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
• Expertise in-depth knowledge of food and beverage menu taking orders, Answered guest questions with responses about menu, promotions and specials.
• Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
• Delivering high service standard in opening and closing duties and implementing necessary action when required.
• Accomplished in exceeding sales target by delivering top-notch service.
• End to end inventory management, tracked stock and made recommendations on ordering.
• Contributed to team effort by completing related duties as needed or requested by management
• Creating fun in the venue ensuring that guests have a delightful experience.
• Skillfully anticipated the guest needs to ensure the customer satisfaction with increased revenue and high occupancy rates.

EVENT AMBASSADOR

• Promptly handled cooperate and business events of more than 100 pax satisfied the players desires with best class services.
• Coordinated and managed the high profile guest resulting in 100% satisfaction rate and positive customer feedback.
• Implemented health and safety regulations with 0 % incident rates and compliance with industry standard.

• Worked as a Goal-oriented professional with a solid foundation in hotel operations and revenue management, to leverage skills in team leadership, financial analysis, and customer satisfaction.
• Increased the level of confidence in interaction of the guest.
• Able to learn new task quickly and proficient growing and maintaining key customer relationships.
• Streamlined food preparation processes for efficient meal delivery during peak hours.
• Promoted upselling opportunities by familiarizing guests with daily specials or premium drink options, increasing overall sales revenue without compromising guest satisfaction levels.

• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Participated in ongoing training sessions to stay current on industry trends and best practices.
• Developed strong relationships with repeat customers through personalized service and attention to detail.
• Supported event setup and teardown, enabling seamless transitions between functions held at the hotel.

• Served as a once day staff in 500 pax wedding event and showcase experience in handling customer inquiries providing best class service.
• Worked efficiently with a team of 10 to manage high-volume customer service during peak hours and maintained clean and organized work environment to maintain customer safety.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Worked closely with management to provide effective assistance for specific aspects of business operations.