Srilekha Pabbu
Phoenix
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Salesforce QA Lead Onshore
03.2022 - Current
- Salesforce cloud-based provides customer relationship management software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development, Salesforce's products include several customer relationship management (CRM) technologies, including: Sales Cloud, Service Cloud
- The objective of the project is to provide software designed to help business connect to their customers in a whole new way, so they can find more prospects, close more deals, and provide customers with amazing service
- As Salesforce CRM Tester worked with Accounts, Opportunities, Submissions, Applications, Group Order Creations, Member Applications Customer Call logs in Service cloud application
- Verification of Target and Non-Target Account functionalities
- Verification of Inbound and Outbound Cases requirements
- Maintain test environments Sandboxes to support testing efforts
- Review requirements, designs, and other documentation to ensure testability
- Conduct testing to ensure that GUI, functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria
- Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
- Assist development team in troubleshooting and determining root-cause of application defects and issues
- Responsible for end-to-end lightening migration functionality testing and deliverables
- User story assignments to QA Offshore team
- Performing the defect review, conducting review meetings with the client manager, dev team and other business stakeholders
- Responsible for certain salesforce administrator activities for the QA team, like managing the users, Profiles, Roles
- Creating defects in JIRA, reviewing the defects, and sharing with business stake holders
- Creating new reports and Dashboards for the Testing team based on the user story and Sprints
- Responsible for loading the test data into QA environment for testing team
- Conducting weekly review meeting with the QA Managers reviewing the project progress and challenges
- Responsible for work assignment ad teams Productivity
- Performing the regression testing for every release
- Primary point of communication & coordination for all testing activities & testers
- Participate in Scrum meetings, understanding the business requirements, creating the test scripts for the functionalities, test the functionalities and defect tracking, working closely with business, development, offshore team, and implementation teams
- Responsible for teams’ quality and operational excellence and creating a consistent process of assessment and improvements
- Managing and planning day to day activities for the offshore team
- Responsible for the complete QA deliverables
- Develop Test plans, test strategies, Test Scripts and Scenarios, Test data
- Working as QA lead with the clients, Business Analysts with offshore team
- Lead and provide appropriate knowledge transfer to offshore testers to assist in efforts
- Develop and maintain test data as necessary to support testing efforts
- Monitoring and Tracking project from scope, schedule, cost, and effort perspective Develop a sound understanding of application and business requirements as part of Quality Assurance (QA) Team
- Develop Test plan for each release by clearly defining the scope, objective, Approach, and other details of current testing cycle
- Identify the risk & issues on the project and guide the team to resolve them
- Highlight the
- Unresolved risk/issues to the Project Manager on daily basis
- Guide the team to identify the best solution for challenges faced and identify alternative solutions on the event of failure of planned approach
- Participate in project meetings and requirement walkthrough meetings to understand the project Nature and scope of deliverable from the team
- Analysis of the System Requirements and addressing gaps between requirements & actual business
- Feasibility analysis of the System Requirements to be implemented for adding new features
- Coordinating with various stakeholders like Business, External Vendors for Requirements, issue Resolution
- Reviewing Test plan & Test Scenarios based on the System Requirements provided for the Enhancements
- Reviewing Test cases for the Functional and Non-Functional Requirements identified in the Test Scenarios
- Document test results and communicate to Project Management and other Project Stakeholders
- Work with upstream and downstream application teams to execute E2E test cases
- Once loading the data from facets staging to SFDC application, Tested the functionality and GUI testing
- Prepared Test scripts with crucial functionalities for Go-No Go decision and executed in Pre- production environment
- Gain user acceptance of test results
- Preparing the Traceability Matrix between Requirements & Test cases
- Project: Service Requests
- Company: Confidential, Leading Healthcare in California
Infosys Ltd
10.2016 - Current
- Project: Salesforce Enhancements
- Company: Confidential, Leading Healthcare in California
Bachelor
11.2021 - 06.2022
- Of Technology in Computer Science & Engineering - B
- Tech [C.S]
- Excellent communication and interpersonal skills with proven abilities in testing complex modules in software
- Certified in ISTQB External Certification
- Achieved Insta Rise Award from Infosys in, , November2023
- Achieved Best Performance awards from Client in the years 2018,2019
- Achieved Project go Live Award in 2013.
Sr. QA Lead/ Salesforce CRM Tester
01.2018 - 02.2022
- The objective of the Project is to provide the testing services to the Service Requests where SRs consists of enhancements to the Existing Business (or) New Widgets of the Health care business that Client handles in various areas like Membership, Billing, Providers and Claims in Facets application
- As part of this project QA perform testing on the SRs’ business requirements on monthly basis releases
- Facets SR testing includes Functional Testing and Release Regression testing
- ROLES AND RESPONSIBILITIES:
- Leading or coordinating the Clients, Business Analysts with offshore team
- Lead and provide appropriate knowledge transfer to offshore testers to assist in efforts
- Develop and maintain test data as necessary to support testing efforts
- Monitoring and Tracking project from scope, schedule, cost, and effort perspective Develop a sound understanding of application and business requirements as part of Quality Assurance (QA) Team
- Develop Test plan for each release by clearly defining the scope, objective, Approach, and other details of current testing cycle
- Identify the risk & issues on the project and guide the team to resolve them
- Highlight the
- Unresolved risk/issues to the Project Manager on daily basis
- Guide the team to identify the best solution for challenges faced and identify alternative solutions on the event of failure of planned approach
- Participate in project meetings and requirement walkthrough meetings to understand the project Nature and scope of deliverable from the team
- Analysis of the System Requirements and addressing gaps between requirements & actual business
- Feasibility analysis of the System Requirements to be implemented for adding new features
- Coordinating with various stakeholders like Business, External Vendors for Requirements, issue Resolution
- Reviewing Test plan & Test Scenarios based on the System Requirements provided for the Enhancements
- Reviewing Test cases for the Functional and Non-Functional Requirements identified in the Test Scenarios
- As Salesforce CRM Tester worked with Accounts, Opportunities, Submissions, Applications, Group Order Creations, Member Applications Customer Call logs in Service cloud application
- Verification of Target and Non-Target Account functionalities
- Verification of Inbound and Outbound Cases requirements
- Validated the pick list vales based on the Record type layouts
- Thoroughly validating the validation and business rules
- Maintain test environments Sandboxes to support testing efforts
- Review requirements, designs, and other documentation to ensure testability
- Conduct testing to ensure that GUI, functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria
- Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
- Assist development team in troubleshooting and determining root-cause of application defects and issues
- Document test results and communicate to Project Management and other Project Stakeholders
- Work with upstream and downstream application teams to execute E2E test cases
- Preparing the Traceability Matrix between Requirements & Test cases
- Once loading the data from facets staging to SFDC application, Tested the functionality and GUI testing
- Prepared Test scripts with crucial functionalities for Go-No Go decision and executed in Pre- production environment
- Execute System and Regression Testing
- Gain user acceptance of test results
- Preparing the Traceability Matrix between Requirements & Test cases
- Project: R3, Confidential, Leading Bank in USA
Functional Tester
10.2016 - 01.2018
- Confidential is a Leading Bank in USA, It Provides all Banking Related Works to its Customers, and Helps Its Customers of all sizes and types to find right banking solutions to complete Their online related financial works at one stop without compromising on quality
- Software’s using: UFT, ALM, Super putty, Version One, Rally WinSCP, Fiddler, Jolly Giant, Oracle SQL server, Soap UI
- Role and Responsibilities:
- Experience in Strict Agile Model- Scrum Methodology
- Experience in writing, Executing test cases in ALM
- Documenting & reporting bugs using ALM and Version one, Rally
- Responsible for Regression Testing, using Automated scripts, manual execution when needed
- Involved in preparation of Test Scenarios, functional test Cases and Execution of test Cases
- Efficiently participated in meetings and Conferences hosted by clients
- Defect logging, tracking, and retesting
- Preparation of daily status report and weekly status report, Responsible for taking Daily Standup Calls
- Designed/Created/Executed the automated processes for regression testing
- Writing the Functional Scripts in UFT and Execution of Scripts
- Prepared Reusable functions, which improve the robustness, re-usability, and maintainability of the test scripts
- Analyze and verify best automated and manual test approaches and execute acceptance, integration, installation, and system testing
- Record test results and report and verify software bug fixes to accept automation criteria
- Experience in Developing, Executing and Maintaining Test Strategy, Test Plans, Test Scenarios, and Test Cases
- Experience in SOAP UI tool (WSDL and Rest Services)
- Expertise and experience with Test Management, Defect Management.
Cognizant Technologies solutions
12.2010 - 09.2016
- Project Facets Upgrade
Team Lead
Confidential
New York
05.2015 - 09.2016
- Confidential is a health insurance company headquartered in Rochester, it provides employers with choices to meet the varied needs of their business and employees
- And helps groups of all sizes and types find the right healthcare solution to control costs without compromising on quality
- Facets as better tool to carryout internal operations which will help in reducing operating costs significantly, improve performance of the system as a whole and support in achieving future goals
- Environment:
- Facets 5.1, Facets 5.2, Facets 5.3, Care Radius, Maces, Sybase, Standalone Network Pricer, and Business Objects and Info view, JIRA, ALM, Salesforce, UFT
- Roles & Responsibilities
- Responsible for planning, implementation, monitoring and control of all testing activities and tasks
- In collaboration with the onsite lead, she engaged in deriving the test objectives, test strategies and test plans to identify the testing scope for a particular release based on the requirement documentation
- Involved in resource planning activities to estimate testing effort needed by calculating the size and effort needs for the given release
- Responsible to initiate the test planning and design activities, as a test lead, she collaborates with team to initiate, monitor, and manage review meetings on test plan, test scenarios, test cases and requirements traceability matrix to ensure review comments are tracked and incorporated
- Guided and monitored the analysis, design, execution, and closure phases of testing, kept track of new/changes in requirements for proper configuration management of the test artifacts produced and traceability of the tests to the requirement
- During test execution phase she participated in scheduling tests for execution, monitor, measure, report the test progress, product quality metrics, and test results review
- Responsible for preparing test summary report during test closure phase
- Monitored project progress regularly, provided timely status/Test metrics to onsite counterparts/Offshore management
- Monitored any foreseen risk/Issues, schedule delays and reported them in timely manner with proper risk mitigation plans
- Responsible to document, review testing artifacts as per quality standards defined by the organization
- Played a vital role in coordinating, monitoring testing activities and subsequently delivering a defect free product to client
- Trained freshers in U.S Healthcare domain and various modules in facets application
- Experience in writing, Executing test cases in ALM
- Documenting & reporting bugs using QC, ALM and JIRA
- Responsible for Smoke Testing, Regression Testing, Functional Testing
- Involved in preparation of Test Scenarios, functional test Cases and Execution of test Cases
- Efficiently participated in meetings and Conferences hosted by clients
- Defect logging, tracking, and retesting
- Preparation of daily status report and weekly status report, Responsible for taking Daily Status Calls with Onsite
- Designed/Created/Executed the automated processes for regression testing
- Writing the Functional Scripts in QTP and Execution of Scripts
- Prepared Reusable functions, which improve the robustness, re-usability, and maintainability of the test scripts
- Analyze and verify best automated and manual test approaches and execute acceptance, integration, installation, and system testing
- Record test results and report and verify software bug fixes to accept automation criteria
- Experience in developing, Executing and Maintaining Test Strategy, Test Plans, Test Scenarios, and Test Cases
- Knowledge of SOAP UI tool
- Experience with collecting Test Metrics to Manage Defects and Generate Various Reports
- Expertise and experience with Test Management, Defect Management
- Extensive Experience with creating and maintaining Traceability Matrix in HP Quality Centre
- Identified and Developed Test Case Design from complex Business rules defined in Use case document
- Created Checklist and Executed Smoke Test for Build Acceptance
- Participated for Defect Review meeting during testing of build
- Generated Various Defects reports and Managed Defects thru JIRA, ALM and reported to developers
- Scheduled and tracked the progress of projects and updated project status to lead & manager periodically
- Project HMO, SIT, and Mid/Large PPO.
Cognizant Technology Solutions
12.2010 - 09.2016
Team Member, Lead
Confidential
11.2013 - 04.2015
- Confidential had been using legacy systems for internal business operations
- Over years, the
- System has grown huge and became complicated with many sub system additions and new processes
- As a result, the operating cost has also gone up significantly
- SA (Shield Advance) management identified TriZetto’s Facets Extended Enterprise as better tool to carryout internal operations which will help in reducing operating costs significantly, improve performance of the system as a whole and support in achieving future goals
- Environment: Facets 4.81, Facets 5.01, QTP 10, Quality Center, SQL Developer, and Info view, JIRA, ALM, UFT
- Roles & Responsibilities:
- Responsible for QA Activities of all major implementations
- Responsibilities include understanding/analyzing business requirements, effort estimation and resource planning
- Produced master test plan, the document projecting the scope and various activities involved in the project life cycle
- Played a vital role in preparing the test scenarios, test cases and requirements traceability matrix
- Roles include managing test execution and defect reporting and tracking
- Participated in collecting test status metrics and publishing daily/weekly status reports
- Engaged in defect triage/Conference calls during various testing phased of the project
- Has acquired the business knowledge for future leveraging, implementation, modification, and enhancement phases of the project
- Understanding of various quality processes and testing metrics
- Participated in collecting project metrics for reporting purpose and was responsible for activities that included training the new joiners, managing their KTs and reverse KT sessions and contribute to the project by preparing all the necessary knowledge transition documents
- Involved in resource planning activities to estimate testing effort needed by calculating the size and effort needs for the given release
- Responsible to initiate the test planning and design activities, as a test lead, she collaborates with team to initiate, monitor, and manage review meetings on test plan, test scenarios, test cases and requirements traceability matrix to ensure review comments are tracked and incorporated
- Guided and monitored the analysis, design, execution, and closure phases of testing, kept track of new/changes in requirements for proper configuration management of the test artifacts produced and traceability of the tests to the requirement
- During test execution phase she participated in scheduling tests for execution, monitor, measure, report the test progress, product quality metrics, and test results review
- Responsible for preparing test summary report during test closure phase
- Monitored project progress regularly, provided timely status/Test metrics to onsite counterparts/Offshore management
- Monitored any foreseen risk/Issues, schedule delays and reported them in timely manner with proper risk mitigation plans
- Documenting & reporting bugs using QC, ALM and JIRA
- Responsible for Sanity Testing, Regression Testing
- Involved in preparation of Test Scenarios, functional test Cases and Execution of test Cases
- Efficiently participated in meetings and Conferences hosted by clients
- Preparation of daily status report and weekly status report, Responsible for taking Daily Status Calls with Onsite
- Designed/Created/Executed the automated processes for regression testing
- Writing the Functional Scripts in QTP and Execution of Scripts
- Identified Test cases and Developed Automation Scripts in HP QTP 10.0 to automate defined End to End scenarios
- Object Repository, Synchronization, Check Points, Recovery Scenarios & Error Handling used during Automation Scripting
- Check points added to cover alert and error messages.
Quality Assurance – UFT Automation Engineer
Compass
ST. Louis
09.2011 - 10.2013
- Confidential is a pharmacy benefit manager, began in 1986 in St
- Louis, as a result of a joint
- Venture between a retail chain of more than 79 pharmacies (Medicare Glaser Inc.) and Sanus Corp
- Health Systems
- They process pharmaceutical claims for members at network pharmacies and at their own mail order pharmacies
- They provide services to manage drug plans for government agencies (both as administrator of employee benefits and public assistance programs), corporations, and unions
- Their largest client is the United States Department of Defense's TRICARE program.The fundamental goal is to support existing functionality and drive for performance and reliability
- The main responsibility is to ensure that the product that we automate, and test is of highest possible quality and that it is usable to the business users /Customers, in this project
- Environment: FIT, SIT, Quick Test Professional, Quality Center, Word, Excel, Oracle 10g, SQL Developer, Creating Test data, VB Scripting
- Unified Functional Testing (UFT)
- Roles & Responsibilities:
- Understanding the Business requirements and case study
- Responsible for authoring test cases and given many walkthroughs to the Business
- Test Data Creation in IBM Anchor & Vax Applications
- Involved in preparation of functional test Cases and Execution of test Cases
- Execution of the test cases on time (Manual Testing)
- Writing the Functional Scripts in QTP and Execution of Scripts
- Performed Defect Reviews and Defect Reporting using Quality Center
- Performed Retesting of the fixed defects
- Review and Approval of the defects drafted by team members
- Responsible for handling QA deliverables of major business critical modules assigned
- Responsibility rises to manage the work of peers, she was also responsible for various activities like training the new joiners, manager their knowledge transition and reverse KT sessions and contribute to the project by preparing all the necessary documents that include knowledge repository (KR) and quality documents along with managing the new releases
- Trained in software testing concepts, procedures and engaged in completes testing lifecycle that include requirement analysis, Test planning, preparation and review of Test scenario, Test cases, Test execution, defect logging/tracking and project closure
- Involved in various quality management processes to improve project/process quality
- Has exposure to software configuration management and defect prevention.
Software Development, Test Lead, Associate
Cognizant Technology Solutions Ltd
Phoenix, Hyderabad
- A dynamic professional with over 15+ years of experience in, and
- Test Methodologies (Manual and Automation)
- Presently associated with Infosys Ltd
- QA expert in test management suite like HP UFT, Selenium, ALM, Rally documentation & bug tracking tools using QC, ALM and JIRA, Version One, creating test cases and scenarios using BRD, FRD, TDD, User Stories Good knowledge in organizing & executing test/automation scripts (UFT), Expertise in Financial Services and Healthcare Domains, Expertise in all Modules of Facets Healthcare tool, Banking Applications
- Extremely knowledgeable in working with Agile, Waterfall software development lifecycles
- Working as Salesforce QA Test lead for more than 8 years.
Education
B. Tech - Computer Science and Engineering
SSJ Engineering College JNTU
Hyderabad12.2010
Intermediate Education -
Vikas Junior College
Mahbubnagar12.2006
Secondary School Education -
Fatima Vidyalaya School
Mahbubnagar12.2004
Skills
- Quality Assurance Lead
- Agile
- Scrum
- Waterfall Model
- Salesforcecom CRM
- Test Plans
- Test Scenarios
- Test Cases
- Test Results
- Automation Tool
- UFT
- Selenium
- Soap UI
- WinSCP
- Putty
- Jolly Giant Mainframe
- Quality Assurance Initiatives
- Modularized Re-usable Automated Scripts
- Functional Scripts
- Manual Test Scenarios
- HP Quality Center
- ALM
- SQL
- Banking Applications
- Facets Healthcare
- Claims
- Subscriber/Member
- Plan/Product
- Provider
- Networks
- Commissions
- Billing Modules
- System DB
- Front end
- Regression Testing
- Functional Testing
- SIT
- BO Testing
- Requirements analysis
- Load testing
- Software development lifecycle
- Continuous integration
- Validation techniques
- ASP Net
- Windows Family
- Microsoft SQL Server
- HTML
- VBScript
- Manual Testing
- Automation Testing
- JIRA
- Rally
- Version One
- Cloud Based Platform
- Salesforce CRM Classic
- Salesforce Lightning
Certification
- ISTQB External Certification
- Brain bench Software Testing
- Brain bench Software Quality Assurance
- Cognizant Certified Professional – ISTQB (LEVEL 0)
- Cognizant Certified Professional - SOFTWARE TESTING (LEVEL 0)
- Cognizant Certified Professional - CSQA (LEVEL 0)
- Cognizant Certified Professional - Introduction to Managed Healthcare
- Cognizant Certified Professional - Pharmacy Benefits Management (LEVEL 0)
Awards
- Insta Rise Award
- 11/01/21
- 06/01/22
- 11/01/23
- Best Performance Award
- 2018
- 2019
- Project Go Live Award, 2013
Projects
Salesforce Enhancements, Confidential, Leading Healthcare in California, Sr. Salesforce QA Lead Onshore (USA), 03/01/22, Present Service Requests, Confidential, Leading Healthcare in California, Sr. QA Lead/ Salesforce CRM Tester, 01/01/18, 02/28/22 R3, Confidential, Leading Bank in USA, Functional Tester, 10/01/16, 01/31/18 Facets Upgrade, Confidential, New York, Team Lead, 05/01/15, 09/30/16 HMO, SIT, and Mid/Large PPO, Confidential, California, Team Member, Module Lead, 11/01/13, 04/30/15 Compass, Confidential, St. Louis, Quality Assurance – UFT Automation Engineer, Manual Testing, 09/01/11, 10/31/13
Personal Information
- Total Experience: 15+ years
- Date of Birth: 07/06/88
- Gender: Female
- Marital Status: Married
Timeline
Sr. Salesforce QA Lead Onshore
03.2022 - Current
Bachelor
11.2021 - 06.2022
Sr. QA Lead/ Salesforce CRM Tester
01.2018 - 02.2022
Infosys Ltd
10.2016 - Current
Functional Tester
10.2016 - 01.2018
Team Lead
Confidential
05.2015 - 09.2016
Team Member, Lead
Confidential
11.2013 - 04.2015
Quality Assurance – UFT Automation Engineer
Compass
09.2011 - 10.2013
Cognizant Technologies solutions
12.2010 - 09.2016
Cognizant Technology Solutions
12.2010 - 09.2016
Software Development, Test Lead, Associate
Cognizant Technology Solutions Ltd
B. Tech - Computer Science and Engineering
SSJ Engineering College JNTU
Intermediate Education -
Vikas Junior College
Secondary School Education -
Fatima Vidyalaya School