LIANA SALINAS
TOLLESON,AZ
Summary
A motivated and adaptable individual with a proven track record of excelling in diverse roles across various industries, consistently exceeding expectations. Thrives in fast-paced, competitive environments, bringing strong sales, customer service, and multitasking skills, along with a passion for building relationships and helping others succeed. A team player who excels in collaborative environments, supporting operations and driving productivity through effective communication. Focused on growth and always seeking ways to improve. Experience in dynamic environments has shaped both my skills and personal growth, which will continue to help me evolve.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
11.2023 - Current
- Strengthened client relationships by offering personalized banking solutions tailored to their unique needs. By taking the time to understand their financial goals, I am able to provide the right support—whether it’s connecting them with the right specialist or assisting with online banking. Regular follow-ups help me stay connected, ensuring I am always available to support their evolving goals.
- Provide excellent customer service by paying attention to detail and engaging with clients about their interests.
- Answer customer questions and explain available services such as deposit accounts, credit accounts, and other related services.
- Regularly multitask by assisting clients on the CRS line while providing support on the platform, resolving issues as they come up, and helping to expand client relationships by addressing their needs and offering personalized solutions.
- Consistently follow all rules and regulations to ensure the bank’s safety, reputation, and compliance, while also protecting clients.
- Highlight the importance of digital banking for the convenience and safety of clients, guiding them on how to use and monitor the mobile banking app, and assisting them with opening and managing products.
- Worked closely with the team, where open communication help create a positive and smooth-running environment in the financial center, ensuring a great experience for both employees and clients.
Substitute Teacher
Fowler Elementary School
08.2023 - Current
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts, such as reviewing key math problems or reading assignments.
- Upheld classroom routines to support a positive student environment and maintain consistent schedules, including organizing quiet reading time and transitions between subjects.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies, like offering praise for completing tasks or using a reward system to encourage participation and focus.
- Supervised lunchroom and recess activities, ensuring students adhered to safety guidelines, and encouraging positive social interactions.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles, such as using visual aids for visual learners or hands-on activities.
- Met with other teachers, counselors, and administrators to resolve students' behavioral and academic problems, such as organizing meetings to discuss progress and collaborate on strategies to support student success.
Associate Banker
Chase Bank
06.2021 - 11.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients needs and concerns.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on online banking and mobile banking applications.
Education
Associate in Elementary Education - Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2022
Skills
- Goal Oriented
- Multitasking
- Great Communicator
- Teaching
- Detail Focused
- Time Management
- Relationship Builder
- Leadership
Languages
Spanish
Professional Working
Timeline
Relationship Banker
Bank of America
11.2023 - Current
Substitute Teacher
Fowler Elementary School
08.2023 - Current
Associate Banker
Chase Bank
06.2021 - 11.2023
Associate in Elementary Education - Education
Maricopa Community Colleges, Glendale Community College
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