Stacey Arrey
Marana,AZ
Summary
Dedicated and detail-oriented professional with a strong background in fraud prevention and cybersecurity, seeking to leverage expertise in open source intelligence (OSINT) and data analytics to contribute effectively to fraud prevention efforts. Skilled in conducting online investigations, analyzing complex data, and collaborating with cross-functional teams to mitigate security threats effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer OSINT Analyst and CTF Coach
Trace Labs
09.2023 - Current
- Utilized online investigation techniques to assist in locating missing individuals, demonstrating strong analytical skills and attention to detail
- Coached participants during Capture The Flag (CTF) events, ensuring adherence to guidelines and fostering a collaborative learning environment
- Contributed to meaningful causes by bringing closure to families and communities through diligent investigation and analysis.
Customer Service Advisor
U.S. Bank
01.2024 - 02.2024
- Actively participated in fraud prevention activities, including fraud block management and identification of KYC triggers, while maintaining a customer-centric approach
- Supported colleagues in enhancing their understanding of fraud prevention through presentations and mentoring, fostering a culture of continuous improvement
- Demonstrated compliance and risk awareness by adhering to regulatory guidelines and internal policies, ensuring alignment with organizational standards.
Customer Service Representative
Citi
08.2020 - 09.2023
- Detected and flagged suspicious activity, serving as customers' first line of defense against fraud and security threats, while delivering exceptional customer service
- Engaged in community outreach as a member of the Disability Network, promoting inclusion and providing support to individuals with disabilities
- Proactively implemented fraud prevention measures, including fraud blocks and effective escalation procedures, to mitigate potential risks and protect customer interests.
Skills
- Cyber Risk Management
- Documentation And Reporting
- Written Communication
- Security Operations
- NIST
- Critical Thinking
- Data Privacy
- Security Awareness
- Incident Response
- Python
- SQL
- Analytical Skills
- Vulnerability Assessment
- Quantitative Analytics
- Team Collaboration
Certification
- Certified in Cybersecurity (CC)
Issuing Organization: ISC2
Credential ID: 1805028
Issued: 11/2023
Expires: 11/2026
- Google Cybersecurity Specialization
Issuing Organization: Coursera
Credential ID: AN7P5SDBESEE
Issued: 08/2023
- Google Data Analytics Specialization
Issuing Organization: Coursera
Credential ID: WXP9WLDP8Z5B
Issued: 05/2023
Timeline
Customer Service Advisor
U.S. Bank
01.2024 - 02.2024
Volunteer OSINT Analyst and CTF Coach
Trace Labs
09.2023 - Current
Customer Service Representative
Citi
08.2020 - 09.2023
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